Employ Humanity

Account Executive

• Own the full sales cycle from prospecting to close
• Build pipeline through outbound activity, strategic outreach, and follow-up
• Run discovery calls to uncover business pain points and hiring challenges
• Deliver engaging, consultative product demonstrations of Employ’s recruiting solutions
• Create urgency, manage multiple opportunities, and drive deals forward
• Consistently exceed monthly and quarterly revenue goals
• Maintain a disciplined, high-activity approach to pipeline generation and opportunity management
• Leverage sales tools, enablement resources, and CRM workflows
• Collaborate with teammates and leadership to improve processes, messaging, and execution
• Bring energy, positivity, and a winning mindset to the team

Customer Success Manager

• Serve as the primary strategic advisor for a portfolio of high-profile strategic accounts
• Build and execute strategic account plans aligned with customer goals and measurable outcomes
• Deliver success plan and business impact reviews; document recaps and drive action items to completion
• Prepare and deliver executive account presentations to internal leadership
• Cultivate relationships with C-level executives, decision-makers, and influencers
• Partner with sales to expand relationships and nurture executive sponsorship
• Advocate internally for customer needs and success stories
• Develop customer success plans that drive desired value and outcomes
• Identify opportunities for value creation and process optimization
• Identify and pursue upsell, cross-sell, and expansion opportunities
• Partner with customers on strategic roadmap plans
• Own renewals from early discovery through contract execution, including strategy, pricing, scope, terms, and duration
• Confirm customer intent, budget, decision criteria, and competitive risk
• Maintain accurate renewal dates, amounts, stages, forecasts, and risks
• Partner with Sales, Finance, Legal, and Deal Desk on high-value contract approvals and nonstandard terms
• Identify and mitigate risks to customer success
• Resolve inquiries, escalations, and challenges using cross-functional resources
• Track KPIs, health scores, and customer trends
• Generate reports and executive summaries on success metrics, renewal forecasts, and opportunities
• Develop customer playbooks
• Mentor team members and help identify process improvements
• Lead or consult on key initiatives and cross-functional projects
• Maintain elevated industry and product knowledge

Strategic Customer Success Manager

• Own the full sales cycle from pipeline generation through close and expansion
• Consistently deliver against monthly, quarterly, and annual revenue targets
• Maintain accurate forecasts and disciplined pipeline management
• Build and execute strategic territory plans with named accounts, segmentation, and prioritization
• Generate pipeline through targeted outbound and account-based prospecting
• Run structured, consultative discovery to uncover business pain, quantify impact, and align with executive priorities
• Lead multi-threaded sales cycles involving HR, TA, Finance, IT, and executive stakeholders
• Deliver tailored demos and business cases articulating ROI and differentiation
• Navigate procurement, legal, and security processes
• Develop deal strategies including stakeholder mapping, risk mitigation, mutual action, and close plans
• Maintain forecast accuracy, deal hygiene, and CRM discipline
• Partner with SDRs, Marketing, Solutions Consulting, and Customer Success to maximize win rates
• Own a defined Mid-Market territory and develop a repeatable, data-driven territory penetration approach
• Build multi-threaded relationships and close high-quality revenue

Account Executive

Strategic Customer Success Manager

Senior Mid-Market Account Executive