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Benefits Administration Specialist
Employee Family Protection, Inc.. Provide customer service to clients’ employees .
About the role
Key responsibilities & impact- Provide customer service to clients’ employees
- Act as liaison for insurance coverage questions between employers and insurance carriers
- Handle inbound and outbound calls from current and prospective client employees
- Create, close, and track ticket inquiries
- Investigate employee coverage questions about benefit programs
- Respond accurately and follow up with insurance carriers on employees’ behalf
- Explain medical, dental, vision, voluntary, wellness, and consumer account benefits
- Provide step-by-step support for online or phone-based benefits enrollment, including life-event changes
- Assist with resolving carrier issues and understanding explanations of benefits related to life events
- Provide guidance on COBRA, ACA notices, dependent verification, and plan documentation
- Maintain client and employee confidentiality and protect confidential and proprietary information
- Perform other duties as assigned
Requirements
What you’ll need- Associates degree or equivalent combination of education and experience required
- Health and life certification required
- Insurance background and/or worksite benefits experience required
- Call center experience required
- Resident state Health and Life insurance license required
- Excellent written and verbal communication skills, including active listening and questioning ability
- Computer skills and experience with Microsoft Word, Excel, Outlook, Internet Explorer, Adobe Acrobat, databases, and web-based contact management systems
- Excellent telephone system application skills
- Ability to think critically and act logically to evaluate situations, solve problems, and make recommendations
- Reliable and professional, with attention to detail
- Ability to work with diverse groups of clients and staff
- Ability to work in a fast-paced team environment
- Flexibility to manage changing parameters and timelines
- Bilingual preferred
- Experience in Core Services supporting employees throughout their benefits journey, including Benefits Education and Guidance, Enrollment Assistance, Claims and Coverage Support, Compliance & Documentation, and multi-channel support via phone, email, live chat, etc.