Employee Family Protection, Inc.

Administration

• Provide customer service to clients’ employees
• Act as liaison for insurance coverage questions between employers and insurance carriers
• Handle inbound and outbound calls from current and prospective client employees
• Create, close, and track ticket inquiries
• Investigate employee coverage questions about benefit programs
• Respond accurately and follow up with insurance carriers on employees’ behalf
• Explain medical, dental, vision, voluntary, wellness, and consumer account benefits
• Provide step-by-step support for online or phone-based benefits enrollment, including life-event changes
• Assist with resolving carrier issues and understanding explanations of benefits related to life events
• Provide guidance on COBRA, ACA notices, dependent verification, and plan documentation
• Maintain client and employee confidentiality and protect confidential and proprietary information
• Perform other duties as assigned

Benefits Administration Specialist