Senior Manager, Network Success

Employer Direct Healthcare

. Serve as executive sponsor for Lantern’s largest and most strategic provider groups, building durable and trusted relationships.

Posted 9/21/2026full-timeRemote • United StatesSenior💰 $130 - $160 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in provider network management and healthcare operations, with a strong focus on team leadership, strategic planning, and the implementation of AI and automation tools to enhance operational efficiency and provider success.

Highest-signal resume keywords

Provider Network ManagementTeam ManagementAI and Automation ToolsStrategic PlanningStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare OperationsAccount LeadershipOperational EfficiencyProcess ImprovementData-Driven Decision MakingPerformance ManagementRenewal and Retention StrategiesRevenue GrowthProject ManagementCross-Functional Collaboration

Soft Skills

Exceptional CommunicationProblem-SolvingDecision-MakingMentoringBuilding Relationships

Tools & Technologies

SalesforceJiraMonday.comMicrosoft Project

Industry Keywords

Centers of ExcellenceValue-Based CareProvider NetworksHealthcare Industry

About the role

Key responsibilities & impact

Serve as executive sponsor for Lantern’s largest and most strategic provider groups, building durable and trusted relationships.
Align Lantern’s capabilities with provider goals, advocating internally to address needs, remove friction, and enhance partnership value.
Drive revenue and network performance through proactive engagement, retention strategies, and identification of expansion opportunities.
Lead renewal and retention efforts for high-value provider accounts, mitigating churn risk and strengthening long-term alignment.
Define team strategy, priorities, and operating rhythms to achieve growth, engagement, and retention targets.
Improve account planning frameworks, reporting cadences, and performance management systems.
Identify operational bottlenecks and implement process improvements that increase efficiency and service quality.
Establish data-driven visibility into team performance, provider health, and network outcomes.
Identify, pilot, and scale AI-enabled tools and automation across Network Success workflows.
Partner with Analytics and Product/Engineering to translate successful AI pilots into repeatable processes.
Partner with Member Services, Claims, Clinical, and Product teams to align workflows and ensure consistent provider experiences.
Define escalation pathways, roles, and handoffs across functions.
Lead, mentor, and develop a team of network and territory managers.
Build a high-performance culture centered on accountability, execution, and provider success.
Provide structured coaching, training, and development plans.
Build team fluency with AI and automation tools.

Requirements

What you’ll need

Bachelor’s degree required.
10+ years of relevant experience in provider network management, healthcare operations, or account leadership.
3+ years of team management experience (5+ years preferred).
Industry experience strongly preferred, including familiarity with Centers of Excellence models, provider networks, or value-based care environments.
Proven track record of leading and scaling high-performing teams.
Experience leveraging AI, automation, or workflow tools to scale team output and streamline operations strongly preferred.
Demonstrated success managing complex stakeholder environments and cross-functional initiatives.
Strong operational and strategic planning capabilities.
Excellent problem-solving and decision-making skills in fast-paced environments.
Exceptional communication and executive presence with both internal and external stakeholders.
Experience with project management and CRM platforms (e.g., Salesforce, Jira, Monday.com, Microsoft Project).

Benefits

Comp & perks

Medical Insurance
Dental Insurance
Vision Insurance
Short & Long Term Disability
Life Insurance
401k with company match
Paid Time Off
Paid Parental Leave