Vice President – Franchise Operations

Empower Brands

. Develop and execute the brand's operational strategy in alignment with overall business objectives .

Posted 10/5/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and executing operational strategies aligned with business objectives, with a strong focus on franchise operations, financial management, and organizational effectiveness. Proven ability to lead large teams, drive operational transformation, and enhance franchisee performance through strategic initiatives.

Highest-signal resume keywords

Franchise Operations ExpertiseFinancial Management ExperienceOperational Transformation LeadershipStrategic Planning and ExecutionCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business Strategy DevelopmentBudgeting and P&L AccountabilityOperational GovernancePerformance Metrics AnalysisChange ManagementOperational Standards EstablishmentResource AllocationOperational ScalabilityRisk Mitigation StrategiesOrganizational Development

Soft Skills

Executive LeadershipStrategic ThinkingExceptional CommunicationInfluencing Executive StakeholdersCustomer-Focused Leadership

Certifications & Qualifications

Bachelor's Degree in Business, Operations, or ManagementMBA or Advanced Business Degree

Industry Keywords

Franchise SystemMulti-Unit OperationsPrivate Equity-Backed OrganizationsEnterprise Change LeadershipOperational Improvement

About the role

Key responsibilities & impact

Develop and execute the brand's operational strategy in alignment with overall business objectives
Serve as a strategic advisor to the Brand President and executive leadership team
Participate in annual strategic planning, budgeting, and long-range business planning
Translate company strategy into operational priorities, initiatives, and measurable outcomes
Identify emerging opportunities, risks, and industry trends impacting the franchise system
Champion innovation and continuous improvement
Provide executive leadership for operational support functions across the franchise system
Establish operational standards, service models, and support strategies enabling franchisee success
Ensure consistency in operational execution across all markets
Drive operational scalability and oversee operational governance and accountability
Own franchise system operational performance and franchisee business health
Improve franchisee profitability, operational execution, customer satisfaction, and unit economics
Establish performance expectations and accountability measures
Partner with Franchise Development on onboarding, ramp-up, retention, and long-term franchisee success
Partner with the Brand President to achieve revenue, EBITDA, and operational objectives
Develop and manage the Operations budget; analyze operational and financial metrics
Allocate resources to maximize organizational effectiveness and return on investment
Build, lead, and develop a high-performing Operations organization
Recruit, develop, and retain operational leaders; create succession plans
Mentor Directors and senior leaders
Collaborate with Marketing, Finance, Product, Technology, Training, and Shared Services
Represent Operations during executive planning and enterprise initiatives
Lead operational improvement and transformation initiatives
Drive adoption of systems, technology, automation, and best practices
Evaluate organizational structure and processes to improve efficiency and scalability
Sponsor change management initiatives
Ensure compliance with franchise agreements, operating standards, and company policies
Identify operational risks and implement mitigation strategies
Maintain operational controls and governance practices
Support business continuity planning and organizational resilience

Requirements

What you’ll need

Bachelor's degree in Business, Operations, Management, or a related field, or equivalent experience
10+ years of progressive leadership experience in franchise operations, multi-unit operations, or executive business leadership
Demonstrated success leading large operational organizations
Experience developing and executing business strategy
Strong financial management experience, including budgeting and P&L accountability
Proven success improving franchisee performance, operational execution, and organizational effectiveness
Experience leading organizational change and operational transformation
Ability to travel approximately 40–50%
Preferred: Experience within a franchisor or multi-unit service organization
Preferred: Experience supporting private equity-backed organizations
Preferred: Multi-brand leadership experience
Preferred: MBA or other advanced business degree
Preferred: Experience leading enterprise operational transformation initiatives
Executive leadership and strategic thinking
Strong financial and business acumen
Ability to influence executive stakeholders
Organizational development and talent leadership
Franchise operations expertise
Enterprise change leadership
Exceptional communication and executive presence
Strong analytical and decision-making abilities
Cross-functional collaboration and influence
Customer- and franchisee-focused leadership style