Enterprise Solutions Analyst – Salesforce

Empower FCU Amphitheater at Lakeview

. Provide Level 1/2 support for enterprise platforms, triaging incidents, fulfilling service requests, and escalating as needed .

Posted 11/4/2026full-timeSyracuse • New York • United StatesMid-LevelSenior💰 $36 - $55 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong proficiency in Salesforce Administration and CI/CD pipeline execution within Azure DevOps, with a focus on monitoring, support, and integration management. Capable of effective communication and collaboration with business stakeholders and vendor partners to ensure operational continuity and compliance.

Highest-signal resume keywords

Salesforce AdministrationCI/CD Pipeline ExecutionMuleSoft Integration MonitoringAgile Delivery EnvironmentsBusiness Systems Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce Financial Services CloudCI/CD ToolsAzure DevOpsData GovernanceDeclarative Configuration ToolsRoot Cause AnalysisIncident ManagementUser Acceptance TestingBacklog GroomingRelease Coordination

Soft Skills

Analytical SkillsProblem-SolvingAttention to DetailCommunication SkillsTime Management

Tools & Technologies

SalesforceMuleSoftAzure DevOpsEnterprise PlatformsIntegration Platforms

Certifications & Qualifications

Salesforce AdministratorBusiness Analyst CertificationAgile Certifications

Industry Keywords

Incident TrendsService LevelsOperational ContinuityAudit ReadinessChange Management

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Provide Level 1/2 support for enterprise platforms, triaging incidents, fulfilling service requests, and escalating as needed
Monitor system health, usage trends, and performance to proactively identify risks or improvement opportunities
Support root cause analysis and implement corrective or preventive actions
Communicate and resolve issues impacting business operations
Track and report incident trends, recurring issues, and service levels
Administer Salesforce Financial Services Cloud, including user setup, profiles, permission sets, roles, and security configurations
Support enterprise and vendor-hosted applications through configuration, access management, and issue coordination
Document configurations, procedures, and support knowledge for operational continuity and audit readiness
Support CI/CD pipeline execution within Azure DevOps, including build validation, deployment coordination, and release scheduling
Promote code and configuration changes across environments in alignment with change management and governance processes
Maintain version control discipline, release documentation, and deployment records
Coordinate release readiness activities, including validation, communication, and rollback planning
Gather, document, and refine functional requirements and user stories with business stakeholders
Facilitate backlog grooming, sprint planning support, and acceptance criteria definition
Coordinate and support UAT, including test case creation, execution tracking, and defect management
Liaise between business users, vendors, and internal technology teams
Monitor MuleSoft integrations for uptime, performance, and successful data processing
Investigate and resolve integration issues, including error handling, data discrepancies, and connectivity concerns
Coordinate integration enhancements or changes with engineers and vendors
Maintain visibility into integration health and escalate risks proactively
Perform all other duties as assigned

Requirements

What you’ll need

3 to 5 years of experience in business systems analysis, application administration, or platform support roles
Experience administering Salesforce (Financial Services Cloud preferred)
Exposure to MuleSoft or other integration platforms with a focus on monitoring and support
Experience with CI/CD tools, preferably Azure DevOps, including pipeline coordination
Experience working in Agile or hybrid delivery environments
Strong proficiency in Salesforce administration and declarative configuration tools
Working knowledge of MuleSoft or similar middleware platforms, with emphasis on monitoring and support
Familiarity with Azure DevOps, CI/CD pipelines, and release coordination processes
Understanding of data governance, access controls, and regulatory considerations (e.g., NCUA expectations)
Strong analytical and problem-solving capabilities with attention to detail
Ability to manage multiple priorities and meet deadlines in a structured environment
Strong documentation and communication skills, including user stories and process flows
Demonstrated ability to work effectively with business stakeholders and vendor partners
Bachelor's degree in Information Systems, Business, or a related field is preferred
In lieu of a degree, relevant certifications (e.g., Salesforce Administrator, Business Analyst, or Agile certifications) may be considered
Equivalent combinations of education, certification, and experience are encouraged
Must occasionally lift and/or move up to 25 pounds

Benefits

Comp & perks

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