Real Estate Loan Adjuster III

Empower FCU Amphitheater at Lakeview

. Independently manage an assigned portfolio of delinquent first mortgage, home equity, and other real estate-secured accounts .

Posted 10/10/2026full-timeSyracuse • New York • United StatesMid-LevelSenior💰 $25 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing delinquent accounts, including collections, mortgage servicing, and loss mitigation strategies. Proficient in evaluating financial circumstances, coordinating with legal counsel, and ensuring compliance with mortgage servicing requirements.

Highest-signal resume keywords

Collections PracticesMortgage ServicingLoss MitigationAccount ResolutionFinancial Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Delinquent Account ManagementLoan ModificationsForbearance PlansRepayment PlansForeclosure AdministrationBankruptcy AdministrationPayment ArrangementsDocumentationWorkflow AnalysisInvestor Requirements

Soft Skills

Effective CommunicationTime ManagementAttention to DetailOrganizational SkillsProblem-Solving

Tools & Technologies

Office TechnologyCollection SystemsServicing SystemsWorkflow Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Real Estate DefaultAsset RecoveryDelinquency ManagementProperty Tax MattersCollateral Protection

About the role

Key responsibilities & impact

Independently manage an assigned portfolio of delinquent first mortgage, home equity, and other real estate-secured accounts
Conduct timely outbound and inbound member contact and determine appropriate next actions
Secure payments, establish payment arrangements, monitor commitments, and complete broken-promise follow-up
Prioritize higher-risk, higher-balance, aging, and time-sensitive accounts
Maintain account ownership and follow-through through cure, workout, foreclosure, recovery, or documented resolution
Identify and document causes of delinquency and evaluate financial circumstances and repayment capacity
Complete hardship intake and process loan modifications, forbearance plans, repayment plans, and other loss-mitigation options
Perform foreclosure and default work, including notices, deadlines, referral documentation, and legal milestone follow-up
Complete bankruptcy-related account administration and coordinate legal questions with counsel
Address delinquent property tax, insurance, collateral-protection, valuation, lien, and property-condition matters
Complete secondary-market and investor-specific default and servicing requirements
Coordinate with Mortgage Servicing, Legal, outside counsel, investors, and approved vendors
Document contacts, financial information, commitments, notices, approvals, restrictions, decisions, referrals, and next actions
Complete worklists, queues, follow-up, processing, notices, and reporting within required timeframes
Identify workflow and portfolio trends and recommend opportunities to reduce losses and improve portfolio quality
Support cross-training, onboarding, backup coverage, quality initiatives, and process improvement

Requirements

What you’ll need

3 to 5 years of progressively responsible experience in collections, mortgage servicing, real estate default, loan servicing, or asset recovery
Experience independently managing delinquent accounts and resolving complex member or borrower situations is required
High school diploma or GED is required
Strong understanding of collections practices, delinquency management, payment arrangements, and account resolution
Ability to review financial information, identify material facts, evaluate repayment capacity, and recognize when formal approval is necessary
Strong organization, time management, attention to detail, documentation, and follow-through
Effective oral and written communication and ability to manage difficult member conversations professionally
Ability to work independently across Real Estate collection and default responsibilities within documented training and authority
Proficiency with standard office technology and ability to learn collection, servicing, communication, and workflow systems
Working knowledge of applicable collections and mortgage-servicing requirements, loss mitigation, foreclosure, bankruptcy restrictions, property-tax and collateral matters, and investor requirements
Ability to sit for long periods, use hands to finger, handle, or feel, and talk or hear
Occasional ability to walk, reach, stoop, kneel, crouch, crawl, and lift or move up to 25 pounds

Benefits

Comp & perks

Hybrid work model
Professional development and ongoing training
Cross-training and cross-functional learning opportunities
Backup coverage and business continuity support
Reasonable accommodations for individuals with disabilities