Complaint and Clinical Pharmacist

Empower Pharmacy

. Receive, triage, investigate, and document assigned adverse drug event and product quality complaints under approved SOPs .

Posted 11/9/2026full-timeHouston • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in adverse drug event assessment, complaint investigations, and clinical risk evaluation, supported by a Doctor of Pharmacy degree and an active pharmacist license. Proven ability to analyze trends, recommend corrective actions, and coordinate cross-functional priorities while ensuring compliance with regulatory standards.

Highest-signal resume keywords

Doctor Of Pharmacy DegreeActive Pharmacist LicenseAdverse Drug Event AssessmentComplaint InvestigationsClinical Risk Evaluation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complaint Trend AnalysisCAPA RecommendationsPharmaceutical AssessmentsTechnical InvestigationsQuality Systems Knowledge

Soft Skills

Strong Technical WritingEffective CommunicationJudgment Application

Industry Keywords

Regulatory AffairsQuality AssuranceControlled SubstancesPatient SafetySOP Compliance

About the role

Key responsibilities & impact

Receive, triage, investigate, and document assigned adverse drug event and product quality complaints under approved SOPs
Gather patient, prescriber, product, lot, distribution, manufacturing, and laboratory information for investigations
Assess clinical impact and escalate serious adverse events, potential product defects, and patient safety concerns
Trend complaints by product, lot, event type, severity, recurrence, and potential root cause
Present complaint-trending findings and recommend CAPAs or further investigations
Provide clinical and pharmaceutical assessments for health hazard evaluations, nonconformances, protocols, stability reviews, and technical investigations
Coordinate potential reporting obligations with site pharmacists-in-charge, Regulatory Affairs, and Quality Assurance
Support state, DEA, FDA, and internal inspections and responses
Review escalated new controlled substance accounts, investigate red flags, and document recommendations
Provide formally designated pharmacist absence coverage when appropriately qualified and compliant with state requirements
Supervise assigned staff and coordinate work priorities
Assist Quality Assurance with overdue investigations, complaint-related CAPAs, and effectiveness checks

Requirements

What you’ll need

Doctor of Pharmacy degree from an accredited program required
An active pharmacist license in the applicable jurisdiction for assigned responsibilities required
3-5 years of relevant pharmacist experience required
Ability to work onsite, particularly during training, meetings, and inspections
Ability to meet applicable state requirements for formally designated coverage
Experience in clinical pharmacy, compounding, complaint investigations, patient safety, or regulated quality systems preferred
Experience collaborating with quality or regulatory partners preferred
Experience supervising staff, coordinating investigation priorities, or supporting inspection preparation preferred
Knowledge of adverse drug event assessment, product quality complaints, clinical risk evaluation, and evidence requirements for scientifically defensible investigations
Ability to analyze complaint trends, identify recurring risks, and recommend CAPAs
Strong technical writing and communication skills
Ability to coordinate staff and cross-functional priorities, protect confidential information, and apply sound judgment within approved procedures

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
401(k) matching
Wellness perks
IV therapy
Compounded medications