Empower Pharmacy

Customer Success Manager

• Own assigned customer relationships throughout the post-sale lifecycle, including onboarding, adoption, enablement, health monitoring, retention, and renewal readiness
• Develop and refine customer success plans aligned with customer goals and Empower’s therapies, services, and operations
• Build trusted customer relationships through proactive communication, consultative guidance, and responsive engagement
• Lead customer onboarding, education, coaching, and enablement for safe, compliant, effective use of therapies, products, and workflows
• Collaborate with Customer Service, Pharmacy Operations, Manufacturing, Fulfillment, Quality, Medical Affairs, Product Management, and Commercial teams to resolve challenges and improve service delivery
• Monitor adoption, utilization, engagement, adherence, and operational performance using CRM, business intelligence, and AI-powered analytics
• Capture customer feedback and engagement trends to recommend improvements to products, services, processes, and experiences
• Identify and mitigate customer, operational, and compliance risks; coordinate escalations and corrective actions
• Document best practices, improve customer success playbooks, standardize workflows, and support organizational learning
• Use AI, predictive analytics, automation, and data-driven insights to improve customer outcomes, efficiency, scalability, and organizational performance

Product Marketing

• Own product marketing for one to two therapy areas end to end, including positioning, launches, sales tools, and competitive intelligence
• Execute go-to-market activities for prescribing providers, telehealth and clinic partners, and patients
• Run product launches from workback plan through post-launch readout
• Coordinate content, creative, digital, and sales teams during launches
• Partner with campaign teams on therapy-area demand generation
• Work with Medical Affairs and Legal on claims review for product copy, sales materials, campaign assets, and web content
• Represent marketing in R&D and Operations review meetings
• Bring research, data, and market context into product discussions and communicate formulation, capacity, and pipeline updates to marketing and sales
• Maintain accurate, compliant, conversion-focused website product pages
• Create and maintain sales enablement tools including battlecards, one-pagers, objection handling, proof points, and pitch support
• Track competitors and develop response messaging
• Gather voice-of-customer insights from sales calls, provider conversations, and win/loss notes

Product Marketing Manager

Full-stack Engineer

• Design and implement scalable backend systems supporting pharmacy operations, manufacturing, logistics, and regulatory compliance
• Contribute to system design, architectural standards, technical direction, and roadmap priorities
• Implement and maintain integrations across internal services and external regulatory systems using canonical data contracts and API versioning
• Build high-throughput, low-latency, fault-tolerant systems
• Implement observability through distributed tracing, structured logging, and anomaly detection
• Collaborate with SRE teams on incident response and recovery-time reduction
• Analyze and optimize database, network, and application-tier performance
• Mentor junior and mid-level engineers through structured reviews and pair programming
• Contribute to CI/CD pipelines, reusable libraries, and infrastructure-as-code
• Use AI-assisted tools for system modeling, capacity planning, profiling, code generation, testing, and integration monitoring
• Translate operational complexity and regulatory requirements into technical recommendations
• Raise engineering quality, reliability, and delivery standards

Customer Success Manager

Product Marketing Manager

Senior Software Engineer – Full Stack