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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in WordPress and Elementor for website maintenance and updates, alongside strong communication skills to effectively engage with clients and team members. Capable of utilizing generative AI tools for problem-solving and process improvement while managing multiple tasks in a remote environment.
Highest-signal resume keywords
WordPress MaintenanceElementor Page LayoutGenerative AI ToolsCustomer Service ExperienceLow-Code/No-Code Automation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
WordPressElementorHTMLCSSJavaScriptGoogle WorkspaceMicrosoft OfficeAPIsJSONSEO
Soft Skills
Verbal CommunicationWritten CommunicationActive ListeningEmpathyOrganizational Skills
Tools & Technologies
Google Search ConsoleGoogle AnalyticsN8nMakeZapierRD StationCRMsBrowser Diagnostic ToolsTask Management ToolsTime-Tracking Tools
Industry Keywords
Digital MarketingTechnical SupportWeb ServersHostingDomainsDNSFTP/SFTPRemote WorkAutomation ToolsProblem Investigation
Tech Stack
Tools & technologiesDNSJavaScriptWordPress
About the role
Key responsibilities & impact- Perform maintenance, updates, and page layout work in WordPress and Elementor
- Make adjustments and configure websites and digital tools according to the team’s guidance and priorities
- Understand requests from clients and colleagues, clarify questions, and gather the necessary information
- Investigate technical issues, perform initial checks, and escalate complex requests with context and evidence
- Use AI to support learning, issue investigation, and solution implementation, evaluating suggestions and testing results
- Support the team leader with operational requests, gradually taking on more complex tasks
- Assist with small automations and configurations using low-code and no-code tools
- Validate deliverables by checking functionality, presentation, and alignment with the request
- Keep tasks up to date and communicate progress, outstanding items, and blockers while meeting deadlines
- Accurately record the time spent on activities
- Document recurring solutions and contribute to improvements in work processes
- Follow security and confidentiality guidelines when using systems, access credentials, data, and AI tools
Requirements
What you’ll need- Experience in customer service, support, or similar roles involving the resolution of questions and problems
- Strong verbal and written communication skills, with the ability to explain information clearly to non-technical audiences
- Active listening, empathy, and accountability in responding to clients
- Comfortable using computers, digital tools, and information-research resources
- Logical reasoning skills to investigate problems, develop hypotheses, and verify results
- Practical familiarity with generative AI tools such as ChatGPT, Gemini, Claude, or similar platforms
- Ability to explain a problem to AI with sufficient context, ask follow-up questions, and verify the responses
- Organizational skills to manage multiple requests, record activities, and meet deadlines and commitments
- Basic knowledge of document, spreadsheet, and collaboration tools such as Google Workspace or Microsoft Office
- Discipline and communication skills to work in a remote environment
- Interest in learning about websites, digital marketing, automations, and new tools
- Basic knowledge of WordPress and Elementor for content updates and page layout work
- A college degree is a plus
- Preferred: experience providing technical support for websites or working at digital agencies
- Preferred: basic knowledge of HTML, CSS, or JavaScript
- Preferred: familiarity with hosting, domains, DNS, FTP/SFTP, SSH, and web servers
- Preferred: familiarity with browser diagnostic tools and interpreting error messages
- Preferred: experience with task management and time-tracking tools
- Preferred: knowledge of low-code, no-code, or automation tools such as n8n, Make, or Zapier
- Preferred: basic knowledge of APIs, webhooks, and JSON
- Preferred: familiarity with RD Station, CRMs, or other digital marketing tools
- Preferred: basic knowledge of SEO, Google Search Console, and Google Analytics
- Preferred: practical examples of using AI to solve problems, create small solutions, or improve tasks
Benefits
Comp & perks- Additional income through a referral program
- Monthly bonus, based on position
- Increasing annual tenure bonus, with the first payment after completing two years with the company
- Birthday day off, or a day off on a date of your choice
- Monthly home office allowance
- Caju Card (VISA credit card) with flexible meal and food benefits
- Caju Mais: Conexa / Psicologia Viva
- Wellhub for you and up to three family members