Empyrean

AI Engineer

• Design, develop, test, implement, document, maintain, and support ServiceNow solutions for Empyrean
• Enhance IT Service Management and business processes through platform development, workflow automation, integrations, and AI-enabled capabilities
• Collaborate with cross-functional teams to design, configure, troubleshoot, and implement applications and solutions
• Build service catalog offerings, workflows, self-service capabilities, and Flow Designer automations
• Integrate ServiceNow with enterprise systems and manage associated data exchange
• Develop and maintain business rules, assignment and approval rules, client scripts, flows, and other platform components
• Evaluate whether AI, intelligent automation, traditional workflow automation, or standard ServiceNow configuration best fits business needs
• Configure, integrate, test, implement, and support approved ServiceNow AI and intelligent automation capabilities
• Identify automation and AI-enabled improvement opportunities and provide technical input on feasibility, dependencies, risks, and implementation needs
• Contribute to proofs of concept, pilots, project planning, estimation, delivery, code reviews, knowledge sharing, upgrades, and continual improvement
• Organize work through initiatives, epics, stories, and tasks; communicate progress, dependencies, and risks
• Monitor, troubleshoot, and improve ServiceNow and AI-enabled capabilities after launch
• Participate in an on-call rotation and provide after-hours support for production incidents and service disruptions
• Perform other job-related duties as assigned

ServiceNow Developer, AI & Intelligent Automation

Security Engineer

• Lead Empyrean’s ISO 27001 certification, surveillance, internal audit readiness, and ongoing ISMS compliance activities
• Coordinate ISO 27001 control testing and communications with control owners, business partners, and audit stakeholders
• Support assessments and assurance activities involving SOC 2, NIST AI RMF, NIST CSF, NIST 800-53, HIPAA, and other frameworks
• Identify, assess, document, monitor, and communicate information security risks and control gaps
• Develop, implement, track, and validate corrective action and risk-remediation plans
• Manage audit and assessment activities for information security, cybersecurity, business applications, and technology controls
• Lead or coordinate risk assessments for technology initiatives, environmental changes, third parties, emerging technologies, exceptions, and risk events
• Facilitate security risk and governance meetings, including preparation, documentation, and follow-up
• Maintain the enterprise information security risk register and related risk, issue, exception, and remediation documentation
• Provide technical expertise and apply security and compliance practices to identify control weaknesses and address policy exceptions
• Lead security and technology responses for client questionnaires, RFPs, due-diligence requests, and internal inquiries
• Evaluate enterprise cybersecurity threat and vulnerability monitoring and management effectiveness
• Develop and maintain information security policies, standards, and governance documentation
• Provide security risk and IT controls expertise on technology initiatives and evaluate control design and implementation
• Interpret audit findings, make practical recommendations, and verify remediation implementation
• Support broader information security initiatives, incidents, escalations, roadmaps, and strategic projects

ServiceNow Developer, AI & Intelligent Automation

Information Security, Risk Manager