Customer Support and Warehouse Representative

Emser Tile

. Deliver sales-minded customer service to internal and external customers in person and over the phone.

Posted 10/13/2026full-timeLadson • South Carolina • United StatesMid-LevelSenior💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on sales, effective inventory management, and operational support in warehouse environments. Proficient in handling payments, order processing, and maintaining safety compliance while fostering teamwork and communication.

Highest-signal resume keywords

Customer ServiceInventory ManagementForklift OperationOrder ProcessingBasic Math Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryInventory ReconciliationSample Board CreationPayment ProcessingDatabase FunctionsProduct CountingShipping and ReceivingSafety ComplianceFreight HandlingBasic Computer Skills

Soft Skills

Detail-OrientedTeam CollaborationCritical ThinkingRelationship BuildingComposure Under Pressure

Tools & Technologies

ForkliftComputer SystemsInventory Management Software

Industry Keywords

Warehouse OperationsBuilding and ConstructionCustomer InquiriesShowroom MaintenanceCash Drawer Reconciliation

About the role

Key responsibilities & impact

Deliver sales-minded customer service to internal and external customers in person and over the phone.
Assist customers with product selections, resolve inquiries, and ensure accurate, efficient order entry.
Coordinate account operations, including order entry, product and pricing inquiries, order status, and tracking.
Process payments, enter vendor stock orders, manage open orders, reconcile the cash drawer, and prepare bank deposits and end-of-day paperwork.
Maintain showroom cleanliness, safety compliance, sample updates, and monthly inventory audits.
Prepare basic sample boards for branch and customer showrooms.
Manage warehouse inventory from receiving, inspection, labeling, and stocking through picking, packing, and shipping.
Conduct inventory reconciliations, resolve discrepancies, and maintain inventory reports.
Handle will-call customers and provide professional service.
Receive, record, issue, and transport goods.
Operate a forklift to load and unload freight from trucks and customer vehicles.
Keep the warehouse, loading docks, ramps, and building exterior clean, organized, and safe.
Support branch operations by answering phone inquiries, greeting walk-in customers, and generating or processing pick slips.
Perform other assigned tasks supporting customer service and warehouse operations.

Requirements

What you’ll need

1-3 years of experience in building, construction, design, or warehouse environments preferred.
Results-driven, customer-focused, highly organized, and detail-oriented.
Ability to work effectively as part of a team and thrive in a busy environment.
Outstanding leadership, critical thinking, decision-making, and listening skills.
Strong relationship-building skills and composure under pressure, with a commitment to open communication and trust.
Knowledge of database and query functions; functional computer skills required.
Ability to accurately read and respond to non-verbal communication.
Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking.
Ability to create and produce basic sample boards and handle inventory safely and efficiently.
Must be able to pass a background check.
Ability to operate a forklift safely and efficiently will be required.
Ability to stand, walk, stoop, kneel, crouch, crawl, sit, climb, balance, and use hands for prolonged periods.
Ability to lift and/or move up to 50 pounds regularly.
Ability to talk on the phone and use computers for extended periods.
Regular, predictable attendance is an essential function of the job.
Employees must maintain a clean, professional appearance and adhere to the company’s dress code policy.