Emser Tile

Customer Support

• Execute daily warehouse operations, including receiving, inspection, labeling, stocking, picking, packing, and shipping
• Manage inventory integrity and conduct daily inventory reconciliations
• Resolve inventory discrepancies and generate and maintain inventory reports
• Handle will-call customers and provide professional service
• Receive, record, issue, and transport goods accurately and efficiently
• Operate a forklift to load and unload freight from inbound and outbound trucks and customer vehicles
• Keep the warehouse, loading docks, ramps, and building exterior clean, organized, and safe
• Answer phone inquiries and greet and assist walk-in customers
• Generate or process pick slips
• Prepare basic sample boards for branch and customer showrooms
• Interface with Sales Representatives, Builders, Designers, Contractors, and walk-in customers
• Respond to customer requests and provide general account assistance
• Assist customers with product selections and resolve inquiries
• Enter orders accurately and efficiently
• Coordinate order entry, product and pricing inquiries, order status, and tracking
• Process payments and vendor stock orders
• Manage open orders and reconcile the cash drawer
• Prepare bank deposits and end-of-day paperwork
• Maintain showroom cleanliness, safety compliance, sample updates, and monthly inventory audits
• Perform other tasks supporting customer service and warehouse operations

Warehouse and Customer Support Representative

• Deliver sales-minded customer service to internal and external customers in person and over the phone
• Assist customers with product selections and resolve inquiries
• Enter orders accurately and efficiently
• Coordinate account operations, including product and pricing inquiries, order status, and tracking
• Process payments, enter vendor stock orders, manage open orders, reconcile the cash drawer, prepare bank deposits, and complete end-of-day paperwork
• Maintain showroom cleanliness, safety compliance, sample updates, and monthly inventory audits
• Prepare basic sample boards for branch and customer showrooms
• Manage warehouse inventory from receiving, inspection, labeling, and stocking through picking, packing, and shipping
• Conduct inventory reconciliations, resolve discrepancies, and maintain inventory reports
• Handle will-call customers professionally
• Receive, record, issue, and transport goods
• Operate a forklift to load and unload freight from trucks and customer vehicles
• Keep the warehouse, loading docks, ramps, and building exterior clean, organized, and safe
• Answer phone inquiries, greet walk-in customers, and generate or process pick slips
• Perform other tasks supporting customer service and warehouse operations

Warehouse and Customer Support Representative

Customer Support and Warehouse Representative