Customer Support and Warehouse Representative

Emser Tile

. Deliver sales-minded customer service to internal and external customers in person and over the phone .

Posted 9/18/2026full-timeColumbus • Ohio • United StatesMid-LevelSenior💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while managing warehouse operations, including inventory management and order processing. Proficient in operating a forklift and maintaining safety compliance in a busy environment.

Highest-signal resume keywords

Customer ServiceInventory ManagementForklift OperationBasic Math SkillsBilingual in Spanish and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInventory ReconciliationDatabase FunctionsSample Board CreationProduct CountingShipping and ReceivingCash HandlingSafety ComplianceForklift OperationWet Saw Operation

Soft Skills

Detail-OrientedTeam CollaborationCritical ThinkingRelationship BuildingComposure Under Pressure

Certifications & Qualifications

Forklift Certification

Industry Keywords

Warehouse OperationsBuilding and ConstructionCustomer InquiriesProduct SelectionSafety Compliance

About the role

Key responsibilities & impact

Deliver sales-minded customer service to internal and external customers in person and over the phone
Assist customers with product selections and resolve inquiries
Enter orders accurately and efficiently
Coordinate account operations, including product and pricing inquiries, order status, and tracking
Process payments, enter vendor stock orders, manage open orders, reconcile the cash drawer, prepare bank deposits, and complete end-of-day paperwork
Maintain showroom cleanliness, safety compliance, sample updates, and monthly inventory audits
Prepare basic sample boards for branch and customer showrooms
Manage warehouse inventory from receiving, inspection, labeling, and stocking through picking, packing, and shipping
Conduct inventory reconciliations, resolve discrepancies, and maintain inventory reports
Handle will-call customers professionally
Receive, record, issue, and transport goods
Operate a forklift to load and unload freight from trucks and customer vehicles
Keep the warehouse, loading docks, ramps, and building exterior clean, organized, and safe
Answer phone inquiries, greet walk-in customers, and generate or process pick slips
Perform other tasks supporting customer service and warehouse operations

Requirements

What you’ll need

1-3 years of experience in building, construction, design, or warehouse environments preferred
Results-driven, customer-focused, highly organized, and detail-oriented
Ability to work effectively as part of a team and thrive in a busy environment
Outstanding leadership, critical thinking, decision-making, and listening skills
Strong relationship-building skills and composure under pressure, with a commitment to open communication and trust
Knowledge of database and query functions; functional computer skills required
Ability to accurately read and respond to non-verbal communication
Excellent basic math skills, including piece-to-square-foot calculations and product counting/tracking
Ability to create and produce basic sample boards and handle inventory safely and efficiently
Forklift certification and experience using a wet saw are a plus
Bilingual in Spanish and English preferred, or other language as appropriate for the area
Must be able to pass a background check
Ability to operate a forklift safely and efficiently will be required
Regular, predictable attendance is an essential function of the job
Must maintain a clean, professional appearance and adhere to the company’s dress code policy
Ability to stand, use hands, and reach with hands and arms for prolonged periods
Ability to walk, stoop, kneel, crouch, crawl, sit, climb, and balance as part of daily activities
Ability to lift and/or move up to 50 pounds regularly
Specific vision abilities including close vision, peripheral vision, and ability to adjust focus
Ability to talk on the phone and use computers for extended periods
Exposure to moving mechanical parts and occasional fumes or airborne particles
May encounter a wide range of temperatures and loud noise levels

Benefits

Comp & perks

Equal employment opportunity and nondiscrimination protections
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Flexibility to work additional hours based on business needs