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Field Engineer – On Site
Enable Ministry Partners. Provide on-site technical support to clients and ensure reliable technology resolutions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing on-site and remote IT support, with a strong focus on Microsoft 365 administration, Active Directory management, and troubleshooting complex technical issues. Capable of building client relationships through effective communication and empathetic engagement while managing technology projects efficiently.
Highest-signal resume keywords
Microsoft 365 AdministrationActive Directory ManagementIT Support (Tier II – Tier III)Windows and macOS SupportNetworking Concepts (DHCP, DNS, TCP/IP)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingComputer Setup and ConfigurationWindows Server ManagementVirtualization (Hyper-V)Disaster Recovery and Backup TechnologyLAN & WAN ArchitectureFirewall ConfigurationProcess/Task Automation SolutionsGoogle Workspace AdministrationEnterprise Network Switches
Soft Skills
Active ListeningEmpathetic BehaviorEffective TeamworkTime ManagementCommunication
Tools & Technologies
Electronic Ticketing SystemsRemote Administration ToolsManaged Services Tools (ConnectWise, Datto/Kaseya)Microsoft AzureEnterprise Wi-Fi Solutions
Certifications & Qualifications
A+Network+Security+Microsoft Certifications
Industry Keywords
IT SupportTechnical SupportClient RelationshipsTechnology ProjectsBackground Check Compliance
Tech Stack
Tools & technologiesAzureDNSMacOSTCP/IP
About the role
Key responsibilities & impact- Provide on-site technical support to clients and ensure reliable technology resolutions
- Provide remote IT support directly to Enable clients
- Install, configure, and maintain hardware and software systems
- Troubleshoot client IT issues
- Conduct technology projects
- Build client relationships through active listening and empathetic behavior
- Explain complex technical concepts in an understandable way for clients of all skill levels
- Represent Enable in a highly professional and relational manner
- Exercise thoughtful planning, careful execution, effective teamwork, and time and project management
Requirements
What you’ll need- Must live in the Nashville, TN area
- 3+ years in an IT support role troubleshooting Tier II – Tier III tickets
- Current experience supporting Microsoft 365 applications
- Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID
- Working knowledge of electronic ticketing systems
- Windows and macOS operating systems support
- Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing
- LAN & WAN architecture and troubleshooting
- Windows server management
- Virtualization (Hyper-V or similar)
- Computer setup and configuration of Mac and PC
- Microsoft 365 administration
- Remote administration concepts and tools
- Disaster recovery and backup technology
- Active Directory, security and distribution groups, and group policy
- Windows-based print servers
- Ability to undergo and pass a background check in accordance with state and federal laws
- Valid driver’s license and reliable transportation
- Ability to lift at least 50 lbs.
- Preferred: firewall configuration and troubleshooting
- Preferred: enterprise Wi-Fi solutions
- Preferred: enterprise network switches
- Preferred: VLAN, QoS, and LAG network configuration
- Preferred: process/task automation solutions
- Preferred: Microsoft Azure
- Preferred: Google Workspace administration
- Preferred: managed services tools such as ConnectWise and Datto/Kaseya
- Preferred: professional certifications such as A+, Network+, Security+, or Microsoft certifications
- Preferred: bachelor’s degree in a related area of study
Benefits
Comp & perks- Fantastic company culture
- Great work/life balance
- Competitive salary
- Competitive health benefits
- 3 weeks of PTO & major holidays
- 401k with a match
- Growth opportunities