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IT Systems Technician – On Site
Enable Ministry Partners. Troubleshoot and provide resolutions for client technology issues .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting and resolving client technology issues, with a strong focus on Microsoft 365 applications and Active Directory management. Capable of building client relationships through effective communication and critical thinking in a collaborative team environment.
Highest-signal resume keywords
Microsoft 365 SupportActive Directory ManagementTroubleshooting Tier I–Tier II TicketsElectronic Ticketing SystemsProcess/Task Automation Solutions
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingUser ManagementWindows OSBasic Networking ConceptsRemote Administration
Soft Skills
Active ListeningEmpathyCritical ThinkingCollaboration
Tools & Technologies
ConnectWiseDatto/KaseyaGoogle Workspace AdministrationWindows-Based Print Servers
Certifications & Qualifications
A+Network+Security+Microsoft Certifications
Industry Keywords
IT SupportClient Technology IssuesBackground Check ComplianceHouston, TX
Tech Stack
Tools & technologiesDNSTCP/IP
About the role
Key responsibilities & impact- Troubleshoot and provide resolutions for client technology issues
- Serve as the initial point of contact for clients seeking remote technical assistance
- Ensure reliable technology resolutions
- Build client relationships through active listening and empathetic behavior
- Contribute to a collaborative team environment
- Discover and implement resolutions efficiently through critical thinking
- Tailor explanations of complex technical concepts to clients of all skill levels
- Empower clients by making technical concepts understandable
Requirements
What you’ll need- Applicant must be local to the Houston, TX area
- 1-2 years in an IT support role troubleshooting Tier I–Tier II tickets OR a bachelor’s degree in a technical area of study
- Current experience supporting Microsoft 365 applications
- Proven knowledge creating and managing users, groups, and objects within Active Directory and/or Entra ID
- Working knowledge of electronic ticketing systems
- Working knowledge of current Windows OS
- Ability to undergo and pass a background check in accordance with state and federal laws
- Preferred: basic networking concepts such as DHCP, DNS, TCP/IP and IP routing
- Preferred: Microsoft 365 and Google Workspace administration
- Preferred: remote administration concepts and tools
- Preferred: Windows-based print servers
- Preferred: process/task automation solutions in business or other environments
- Preferred: experience with managed services tools such as ConnectWise, Datto/Kaseya, etc.
- Preferred: professional certifications such as A+, Network+, Security+, or Microsoft certifications
- Preferred: a bachelor's degree in a related area of study
Benefits
Comp & perks- Fantastic company culture
- Great work/life balance
- Competitive salary
- Competitive health benefits
- 3 weeks of PTO & major holidays
- 401k with a match
- Growth opportunities