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Service Desk Technician
Enable Ministry Partners. Serve as the initial point of contact for clients seeking remote technical assistance .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in troubleshooting technical issues and providing effective resolutions while delivering exceptional customer service. Capable of managing user accounts in Active Directory and supporting Microsoft 365 applications, with a strong emphasis on building client relationships and collaborating within a team environment.
Highest-signal resume keywords
IT Support ExperienceMicrosoft 365 ProficiencyActive Directory ManagementCustomer Service ExcellenceTechnical Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingMicrosoft 365 ApplicationsActive DirectoryWindows OSBasic Networking ConceptsProcess AutomationRemote AdministrationGoogle Workspace AdministrationTicketing SystemsMicrosoft Azure
Soft Skills
Active ListeningEmpathyCollaborationCritical ThinkingRelationship Building
Tools & Technologies
ConnectWiseDattoKaseyaElectronic Ticketing SystemsRemote Administration Tools
Certifications & Qualifications
A+Network+Security+Microsoft Certifications
Industry Keywords
IT SupportTier I SupportTier II SupportClient EngagementTechnical Assistance
Tech Stack
Tools & technologiesAzureDNSMacOSTCP/IP
About the role
Key responsibilities & impact- Serve as the initial point of contact for clients seeking remote technical assistance
- Troubleshoot technology issues and provide reliable resolutions
- Build client relationships through active listening and empathetic behavior
- Contribute to a collaborative team environment
- Discover and implement resolutions successfully and efficiently through critical thinking
- Tailor explanations of complex technical concepts to clients of all skill levels
- Engage with clients and regularly build relationships while providing excellent customer service
Requirements
What you’ll need- Applicant must be local to the Nashville, TN area
- 1-3 years in an IT support role troubleshooting Tier I–Tier II tickets or a bachelor’s degree in a technical area of study
- Proficient technical skills supporting Microsoft 365 applications
- Proven knowledge creating and managing users, groups, and objects within Active Directory and/or Entra ID
- Working knowledge of electronic ticketing systems
- Working knowledge of current Windows OS
- Ability to undergo and pass a background check in accordance with state and federal laws
- Preferred: macOS
- Preferred: Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing
- Preferred: Microsoft 365 and Google Workspace administration
- Preferred: Remote administration concepts and tools
- Preferred: Process/task automation solutions in business or other environments
- Preferred: Microsoft Azure
- Preferred: Experience with managed services tools such as ConnectWise, Datto/Kaseya, etc.
- Preferred: Professional certifications such as A+, Network+, Security+, or Microsoft certifications
- Preferred: Bachelor’s degree in a related area of study
Benefits
Comp & perks- Fantastic company culture
- Great work/life balance
- Competitive salary
- Competitive health benefits
- 3 weeks of PTO & major holidays
- 401k with a match
- Growth opportunities