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Service Desk Technician – On-Site
Enable Ministry Partners. Troubleshoot and provide resolutions for technology issues affecting Enable clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting technology issues and providing effective resolutions for clients, with a strong focus on customer service and relationship building. Proficient in Microsoft 365 applications, Active Directory management, and electronic ticketing systems.
Highest-signal resume keywords
IT Support ExperienceMicrosoft 365 ApplicationsActive Directory ManagementElectronic Ticketing SystemsCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingTier I–Tier II SupportWindows OSBasic Networking ConceptsProcess Automation
Soft Skills
Active ListeningEmpathyCritical ThinkingCollaboration
Tools & Technologies
Microsoft AzureGoogle Workspace AdministrationRemote Administration ToolsManaged Services Tools
Certifications & Qualifications
A+Network+Security+Microsoft Certifications
Industry Keywords
Client Relationship ManagementTechnical AssistanceBackground Check Compliance
Tech Stack
Tools & technologiesAzureDNSMacOSTCP/IP
About the role
Key responsibilities & impact- Troubleshoot and provide resolutions for technology issues affecting Enable clients
- Serve as the initial point of contact for clients seeking remote technical assistance
- Ensure reliable technology resolutions
- Build client relationships through active listening and empathetic behavior
- Contribute to a collaborative team environment
- Discover and implement resolutions successfully and efficiently through critical thinking
- Explain complex technical concepts in ways accessible to clients of all skill levels
- Engage with clients and regularly build relationships while delivering excellent customer service
Requirements
What you’ll need- Applicant must be local to the Houston, TN area
- 1-3 years in an IT support role troubleshooting Tier I–Tier II tickets or a bachelor’s degree in a technical area of study
- Current experience supporting Microsoft 365 applications
- Proven knowledge creating and managing users, groups, and objects within Active Directory and/or Entra ID
- Working knowledge of electronic ticketing systems
- Working knowledge of current Windows OS
- Ability to undergo and pass a background check in accordance with state and federal laws
- Preferred: macOS
- Preferred: Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing
- Preferred: Microsoft 365 and Google Workspace administration
- Preferred: Remote administration concepts and tools
- Preferred: Process/task automation solutions in business or other environments
- Preferred: Microsoft Azure
- Preferred: Experience with managed services tools such as ConnectWise, Datto/Kaseya, etc.
- Preferred: Professional certifications such as A+, Network+, Security+, or Microsoft certifications
- Preferred: A bachelor's degree in a related area of study
Benefits
Comp & perks- Fantastic company culture
- Great work/life balance
- Competitive salary
- Competitive health benefits
- 3 weeks of PTO & major holidays
- 401k with a match
- Growth opportunities