Business Analyst

EnableSA Recruitment

. Analyze, evaluate, document, and improve business processes across the organization .

Posted 10/9/2026full-timePort Elizabeth • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Business Analysis, Digital Product Management, and Agile Delivery Methodologies, with a strong focus on enhancing customer-facing digital products and optimizing business processes. Proficient in stakeholder engagement, process documentation, and leveraging emerging technologies for continuous improvement.

Highest-signal resume keywords

Business AnalysisDigital Product ManagementAgile Delivery MethodologiesProcess OptimizationStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process ImprovementProduct DiscoveryCustomer Journey MappingData AnalyticsSQLSix SigmaDMAICUser Acceptance TestingRisk AssessmentGap Analysis

Soft Skills

CollaborationFacilitationCommunicationRelationship BuildingProblem Solving

Tools & Technologies

MS VisioAPIsCloud-Based TechnologiesAutomation TechnologiesAI-Driven SolutionsData PlatformsEnterprise SoftwareCustomer PortalsB2B Self-Service PlatformsShipment Tracking Solutions

Industry Keywords

Freight ForwardingLogisticsSupply Chain ManagementDigital TransformationCustomer Experience

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Analyze, evaluate, document, and improve business processes across the organization
Gather, define, and validate business requirements with key stakeholders
Facilitate workshops, interviews, and discovery sessions to identify improvement opportunities
Translate business needs into functional requirements, user stories, and acceptance criteria
Support digital product roadmaps and enhancement initiatives
Collaborate with IT, Operations, Commercial, Customer Service, and senior leadership teams
Conduct gap analyses, risk assessments, and business impact evaluations
Work with development teams from concept through implementation
Participate in testing, user acceptance testing, and solution validation
Prepare process documentation, user guides, training materials, and support documentation
Monitor solution adoption and performance and identify continuous improvement opportunities
Evaluate emerging technologies, automation, analytics, and AI-driven initiatives
Track industry trends and competitive developments
Build stakeholder relationships and advise on business process and system improvements

Requirements

What you’ll need

Relevant tertiary qualification in Business, Accounting, Marketing, Communications, International Logistics, or a related discipline
Minimum of 5 years’ experience in digital product management, product ownership, business analysis, digital transformation, customer experience, or a related field
Proven background in Business Analysis
Demonstrated experience overseeing and enhancing customer-facing digital products, platforms, or solutions
Solid understanding of product discovery, roadmap development, prioritization, customer journey mapping, product performance metrics, and Agile delivery methodologies
Knowledge of APIs, cloud-based technologies, systems integrations, data and analytics platforms, enterprise software, AI, and automation technologies
Experience collaborating with UX/UI specialists and appreciation for user-centred, intuitive design principles
Experience within freight forwarding, logistics, supply chain management, or another complex B2B operational environment
Exposure to shipment tracking solutions, customer portals, or B2B self-service platforms
Knowledge of Six Sigma, DMAIC, or similar business process optimization frameworks, plus project management experience
Proficiency with MS Visio and working knowledge of SQL
Experience or exposure to AI-driven customer solutions and predictive analytics technologies