Commercial Lines AI Solutions Engineer

Encova Insurance

. Design, configure, test, deploy, monitor, maintain, and retire AI agents and workflows using Microsoft 365 Copilot, Copilot Studio, Power Platform, SharePoint, Teams, Dataverse, Azure AI services, and approved integrations .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $77,450 - $123,921 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and deploying AI agents and workflows using Microsoft 365 Copilot, Power Platform, and Azure AI services, while ensuring compliance with regulatory standards. Strong analytical and project management skills are essential for translating business requirements into effective solutions.

Highest-signal resume keywords

Microsoft 365 CopilotPower PlatformAzure AI ServicesGenerative AICommercial Lines Underwriting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI Agent DevelopmentWorkflow DesignData IntegrationAPI KnowledgeTest Plan Execution

Soft Skills

Analytical SkillsProject ManagementCross-Functional CollaborationWritten CommunicationFacilitation Skills

Tools & Technologies

Microsoft Copilot StudioSharePointTeamsDataverse

Certifications & Qualifications

CPCUARMAINSAUAIC

Industry Keywords

Property and Casualty InsuranceCommercial Insurance ProcessesRegulatory ComplianceClaims ManagementUnderwriting

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Design, configure, test, deploy, monitor, maintain, and retire AI agents and workflows using Microsoft 365 Copilot, Copilot Studio, Power Platform, SharePoint, Teams, Dataverse, Azure AI services, and approved integrations
Develop AI agent instructions, knowledge sources, prompts, actions, workflows, structured outputs, escalation paths, and reusable components
Troubleshoot AI agent behavior, retrieval quality, permissions, integrations, workflow execution, and production issues
Maintain technical and support documentation
Monitor adoption, quality, usage, cost, feedback, and business outcomes, and continuously improve or consolidate solutions
Partner with Underwriting, Safety and Loss Control, and Claims leaders and subject-matter experts to identify and prioritize AI opportunities
Lead discovery sessions, translate business requirements into solution designs and test scenarios, develop prototypes, and recommend appropriate solutions
Maintain a Commercial Lines AI use-case portfolio and development backlog
Coordinate dependencies and avoid duplicative or unsupported solutions
Communicate solution capabilities, limitations, risks, resource needs, and expected value
Build solutions in accordance with architecture, security, privacy, records management, legal, compliance, regulatory, and responsible AI standards
Use approved data sources and role-based access with grounding, traceability, human review, approval controls, disclaimers, and escalation requirements
Develop and execute test plans covering accuracy, completeness, permissions, edge cases, failures, workflows, integrations, and user experience
Coordinate business user acceptance testing before deployment
Prevent solutions from independently making final underwriting, pricing, claims, coverage, legal, regulatory, or employment decisions
Escalate material risks through established channels
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in computer science, business, or insurance field, or an equivalent combination of education and experience is required
Minimum of 3 years of hands-on experience with Microsoft Copilot Studio, Microsoft 365 Copilot, Power Platform, Azure AI, generative AI, or comparable technologies is required
Strong analytical, project-management, facilitation, written communication, and cross-functional collaboration skills are required
Experience translating business requirements into implemented solutions across discovery, design, development, testing, deployment, monitoring, and production support is preferred
Working knowledge of APIs, connectors, authentication, data integration, enterprise content sources, generative AI grounding, retrieval, evaluation, hallucination risk, and human oversight is preferred
Property and casualty insurance experience, ideally within Commercial Lines Underwriting, SLC, Claims, Product, Premium Audit, or related operations is strongly preferred
Working knowledge of commercial insurance processes, data, documents, controls, and regulatory considerations is strongly preferred
Microsoft technical certifications and/or insurance education or designations such as CPCU, ARM, AINS, AU, AIC, or comparable credentials is a plus
Must reside and work within an eligible U.S. state in Encova’s hiring footprint

Benefits

Comp & perks

Bonus / company incentive bonus program
Health, Dental & Vision Insurance
Company-provided life and income protection plans
401(k) Retirement Plan with 100% company match up to 7% on annual salary
Paid Time Off
Paid Holidays
Floating Holidays
Flexible work arrangements (hybrid and remote depending on the role)