Intern, Claims Intake Representative

Encova Insurance

. Receive initial claim information from customers by telephone, electronically, email, and/or fax .

Posted 10/27/2026internshipRemote • United StatesEntry Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to analyze claim information effectively. Proficient in Microsoft Products and capable of working in multiple systems while maintaining attention to detail.

Highest-signal resume keywords

Customer ServiceClaims AnalysisMicrosoft ProductsDetail-OrientedOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims IntakeInformation AnalysisPolicy Coverage DeterminationDocumentationMulti-Tasking

Soft Skills

Excellent Communication SkillsTeam Collaboration

Tools & Technologies

Computer Systems

Certifications & Qualifications

High School Diploma

Industry Keywords

Insurance IndustryClaims Processing

About the role

Key responsibilities & impact

Receive initial claim information from customers by telephone, electronically, email, and/or fax
Provide customers with information about loss-reporting options
Determine the appropriate policy and coverage for a loss
Work with the leadership team to onboard new associates
Analyze claim information and triage facts to determine whether additional information or action is needed
Obtain and document facts of loss in the computer system
Respond to internal and external customer requests by telephone, email, and correspondence
Handle calls through the Engagement Center
Interpret coverage and issue claim decisions for assigned Engagement Center claims
Review, update, and document intake processes and procedures
Perform other functions as needed

Requirements

What you’ll need

Full-time summer internship for the 2027 summer
Ability to work at least 40 hours per week
Currently enrolled and completed at least 60 credit hours with an accredited college or university
Ability to provide excellent customer service to external and internal customers
Ability to work as a team member based on established standards and expectations
Ability to multi-task
Detail-oriented
Excellent written and oral communication skills
Ability to analyze information and determine next steps and required action
Experience with Microsoft Products
Ability to work proficiently in multiple systems
Excellent organizational skills
High school diploma
One-year previous full-time experience in customer service and/or claims intake preferred
At least one year of experience in the insurance industry preferred
Must reside and work within one of the approved U.S. states: Delaware, Florida, Georgia, Indiana, Iowa, Kentucky, New Hampshire, North Carolina, Ohio, South Carolina, Tennessee, Texas, West Virginia, or Wisconsin

Benefits

Comp & perks

Competitive compensation
Introduction to the insurance industry through authentic work experiences
Networking opportunities with industry professionals
Flexible start and end dates
Community involvement and volunteer opportunities
Structured summer intern program
Professional and personal growth opportunities