Intern – Service Desk Analyst

Encova Insurance

. Answer incoming user phone calls and walk-up requests .

Posted 10/6/2026internshipUnited StatesEntry Level💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong troubleshooting skills for technology hardware and software issues while effectively utilizing ticketing management systems. Capable of providing first-level support and collaborating with teams to enhance IT Service Desk operations.

Highest-signal resume keywords

Troubleshooting Technology Hardware IssuesTroubleshooting Software IssuesTicketing Management SystemsUser SupportIT Service Desk Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingUser SupportIncident TriageDocumentationCoaching Users

Soft Skills

CollaborationCommunication

Tools & Technologies

Ticketing Management SystemUNIXVoIPIT Asset Management

Industry Keywords

IT Service DeskTechnology SupportManagement Information SystemsComputer Science

Tech Stack

Tools & technologies

UnixVoIP

About the role

Key responsibilities & impact

Answer incoming user phone calls and walk-up requests
Provide first-level support for technology hardware and software issues
Troubleshoot issues to resolution or escalate according to procedures
Triage incidents and requests and route them to appropriate support teams
Document user interactions, actions, and resolutions in the ticketing management system
Follow up with support teams on incident and request status
Follow up with IT users to gather information, confirm resolution, and ensure service delivery
Coach users on installing and using company-provided hardware and software
Research issues and collaborate with co-workers to find solutions
Recommend improvements to IT Service Desk operations, standards, and procedures
Gain exposure to UNIX, storage, network, server, VoIP, infrastructure, IT asset, IT project, and Service Desk management

Requirements

What you’ll need

Must be currently enrolled at an accredited college or university
Must have completed at least 60 credit hours
Ability to work at least 40 hours per week
Preference may be given to those pursuing a degree in Management Information Systems (MIS) or Computer Science
Residence and work within an eligible U.S. state; this posting specifies Columbus, Ohio or Charleston, West Virginia
Ability to troubleshoot technology hardware and software issues
Ability to use ticketing management systems
Encova Insurance is an EOE/E-Verify employer

Benefits

Comp & perks

Competitive compensation
Introduction to the insurance industry through authentic work experiences
Networking opportunities with industry professionals
Flexible start and end dates
Community involvement and volunteer opportunities
Hybrid schedule with days in office each week
Professional and personal growth opportunities