Senior IT Asset Management Administrator

Encova Insurance

. Serve as the primary technical and operational owner of Encova’s ServiceNow HAM and SAM modules .

Posted 9/17/2026full-timeColumbus • Ohio • United StatesSenior💰 $77,450 - $123,921 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Asset Management with a focus on ServiceNow HAM and SAM modules, ensuring data accuracy, compliance, and lifecycle optimization. Proven ability to lead cross-functional initiatives and mentor junior staff while implementing best practices and process improvements.

Highest-signal resume keywords

ServiceNow HAM Module ExpertiseServiceNow SAM Module ExpertiseIT Asset ManagementData Governance StandardsSoftware Licensing Models

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Asset ManagementServiceNow AdministrationLifecycle AutomationWorkflow EnhancementsSoftware ReconciliationData Accuracy MaintenanceCompliance OversightCost-Reduction InitiativesAsset Tagging StandardsVendor Audit Support

Soft Skills

Analytical SkillsDocumentation SkillsCommunication SkillsMentorshipCross-Functional Leadership

Tools & Technologies

ServiceNowSCCMIntuneJAMFProcurement SystemsInventory Management SystemsCMDBEndpoint Management Systems

Certifications & Qualifications

ServiceNow HAM ProServiceNow SAM ProServiceNow ITAM Fundamentals

Industry Keywords

IT GovernanceAsset Lifecycle ManagementCompliance StandardsProcurementFinancial Analysis

Tech Stack

Tools & technologies

JamfServiceNow

About the role

Key responsibilities & impact

Serve as the primary technical and operational owner of Encova’s ServiceNow HAM and SAM modules
Lead configuration improvements, workflow enhancements, and lifecycle automation within ServiceNow ITAM
Ensure asset data accuracy through proactive monitoring, reconciliation, and governance controls
Partner with ServiceNow platform owners to design scalable, maintainable ITAM solutions
Lead integrations between ServiceNow and procurement, inventory, CMDB, and endpoint management systems
Provide guidance and mentorship to junior ITAM staff and cross-functional contributors
Oversee and optimize the full hardware lifecycle, including request, procurement, receipt, deployment, maintenance, recovery, and disposal
Track IT hardware assets and coordinate lifecycle documentation, accountability, and compliance
Establish and enforce asset tagging standards, stockroom processes, and chain-of-custody controls
Lead vendor and partner coordination for asset fulfillment, logistics, and disposal
Lead software entitlement management, license allocation, and compliance oversight within ServiceNow SAM
Conduct software reconciliation, optimization analysis, and cost-reduction initiatives
Oversee software request workflows, automated fulfillment, and approval governance
Monitor unauthorized or unlicensed software usage and coordinate remediation
Support vendor audits, true-ups, and contract renewals with accurate, audit-ready data
Develop and maintain dashboards, KPIs, and reporting for asset inventory, lifecycle health, compliance, and financial impact
Lead internal controls, audit support, and regulatory compliance activities related to IT assets
Document and refine ITAM processes, SOPs, and governance frameworks
Collaborate with Finance on asset valuation, depreciation, budgeting, and cost-allocation strategies
Drive cross-functional initiatives to improve asset lifecycle efficiency, reduce risk, and enhance user experience
Recommend and implement ITAM best practices, industry standards, and process improvements

Requirements

What you’ll need

4–7 years of experience in IT Asset Management, ServiceNow administration, or related IT operations roles
Advanced hands-on experience with ServiceNow HAM and SAM modules
Strong understanding of IT hardware and software lifecycle processes, governance, and compliance
Demonstrated ability to lead cross-functional initiatives and influence process adoption
Excellent analytical, documentation, and communication skills
Proven ability to maintain high data accuracy and enforce data governance standards
ServiceNow ITAM certifications (HAM Pro, SAM Pro, ITAM Fundamentals) preferred
Experience designing or improving ITAM workflows, automation, and integrations preferred
Familiarity with SCCM/Intune, JAMF, or other endpoint management tools preferred
Strong understanding of software licensing models (Microsoft, Adobe, etc.) preferred
Experience supporting vendor audits, compliance reviews, or IT governance programs preferred
Background in procurement, financial analysis, or vendor management related to IT assets preferred
Associates degree in technology related field or equivalent experience

Benefits

Comp & perks

Health, Dental & Vision Insurance
Company-provided life and income protection plans
Eligibility to participate in a company incentive bonus program
401(k) Retirement Plan - 100% company match up to 7% on annual salary
Paid Time Off, Paid Holidays, and Floating Holidays
Flexible Work Arrangements - Hybrid and remote depending on the role