Workstation Engineer

Encova Insurance

. Provide support for end-user compute-based systems across the Encova enterprise .

Posted 9/15/2026full-timeCharleston • Virginia • United StatesMid-LevelSenior💰 $61,742 - $98,788 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT engineering, including deployment and implementation of enterprise applications, virtualization, and cloud technologies. Proficient in providing technical support and consulting for end-user systems while ensuring adherence to IT principles and compliance regulations.

Highest-signal resume keywords

VMware Platform EngineeringCloud Technologies (SaaS, IaaS, PaaS)Microsoft O365 SuiteTechnical Support for End-User SystemsProject Management for IT Deployments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT EngineeringVirtualizationSystems AnalysisTechnical TroubleshootingEnterprise Application DeploymentOperating SystemsComputer HardwareSoftware Delivery ImprovementRequest, Incident, and Problem ManagementTechnical Documentation

Soft Skills

Customer ServiceActive ListeningConflict ResolutionDecision MakingInterpersonal Communication

Tools & Technologies

VMwareFSLogixMicrosoft Operating SystemsEnd-User SoftwareProject Management Tools

Certifications & Qualifications

Industry CertificationsVendor Certifications

Industry Keywords

End-User Compute SystemsHigh AvailabilityLeast PrivilegeCompliance RegulationsKnowledge Transfer

Tech Stack

Tools & technologies

CloudVMware

About the role

Key responsibilities & impact

Provide support for end-user compute-based systems across the Encova enterprise
Install, configure, and maintain associate-facing systems and solutions
Provide technical support for local and remote teams and project teams
Serve as VMware platform co-product engineer for the virtual desktop environment
Execute tasks and project phases and support client-based applications
Ensure deployment standards are met according to solution and project scope documentation
Participate in knowledge transfer and cross-training
Perform technical systems analysis and design
Provide consulting support on technical topics
Participate in activities resolving business application and technical problems
Provide feedback on the impact of company decisions and new project charters on systems
Project software and hardware requirements and budgets and review contracts and associated assets
Process Request, Incident, and Problem tickets
Support integrations designed with business stakeholders and product vendors
Implement and maintain tools, technologies, and processes to improve software and software delivery
Complete project-related tasks and provide status updates
Adhere to IT principles including High Availability, Least Privilege, and Customer Service
Monitor technology trends and compliance regulations
Perform other duties as assigned

Requirements

What you’ll need

5+ years of IT experience preferred
Bachelor’s degree with a major in computer information systems or engineering preferred, or equivalent work experience
Experience in deployment and implementation project team procedures
IT engineering understanding, including operating systems, workstations, servers, virtualization, cloud technologies (SaaS, IaaS, PaaS)
Experience designing, testing, and deploying enterprise applications for production and other environments
Experience with computer hardware, Microsoft Operating Systems, Microsoft O365 suite, FSLogix, and common end-user software
Effective customer service skills, including active listening, conflict resolution, decision making, and negotiation
Effective verbal, phone, written, and interpersonal communication skills
Ability to lift 40 pounds and perform physical tasks related to moving and installing technology equipment
Ability to work overtime as needed
Basic technical, analytical, and troubleshooting skills
Industry and vendor certifications a plus
Must reside within the greater Charleston area
Must work days in the office each week
Ability to work in one of Encova’s eligible U.S. states

Benefits

Comp & perks

Bonus / company incentive bonus program
Health insurance
Dental insurance
Vision insurance
Company-provided life and income protection plans
401(k) Retirement Plan with 100% company match up to 7% of annual salary
Paid Time Off
Paid Holidays
Floating Holidays
Flexible Work Arrangements, including hybrid and remote depending on the role
Career development, coaching, mentoring, knowledge sharing, and cross-training opportunities