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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Ping Identity Software Suite, including PingFederate and PingOne, with a strong focus on SSO integrations and automation. Proficient in managing on-premise, hybrid, and cloud environments while providing production support and troubleshooting user issues.
Highest-signal resume keywords
Expert Proficiency In PingFederateExperience With M365 SSO IntegrationScripting And Automation Using Python, PowerShellFamiliarity With Google And IaaC TechnologiesHands-On Experience With Ping Identity Software Suite
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PingFederatePingOneSSO IntegrationJava/J2EETerraformHelm ChartsGitJenkinsPythonPowerShell
Soft Skills
Problem-SolvingCommunicationCollaboration
Tools & Technologies
PingProtectPingFedDaVinciEntraIDGoogle Kubernetes EngineContainerization
Industry Keywords
IAMMFAProduction SupportIncident ManagementCertificate Management
Tech Stack
Tools & technologiesCloudJ2EEJavaJenkinsOraclePythonTerraform
About the role
Key responsibilities & impact- Create new intake and troubleshoot issues
- Cover on-call and handle basic user issues
- Support IAM, specifically around the client’s SSO platform
- Independently support and handle production issues
- Provide production support on a rotational basis
- Manage day-to-day intakes and incidents
- Improve certificate management
- Improve logging and monitoring and develop potential dashboards
- Expand the PingOne Protect application and work with security to tune triggers and understand threats
- Initiate PingCentral automation and provide customer self-service
- Work with QA to create automated test scripts
- Resolve user issues involving AD, networking, and DevOps, including lockouts, rogue/phantom errors, and login consistency
- Handle incidents and new intake requests
- Set up and reset MFA
- Partner with the Service Desk Engineering team
- Expand MFA for applications
- Support user MFA campaigns, password resets, and related capabilities
- Perform platform upgrades
- Streamline federated trust between Ping and Entra
- Enable SSO for international applications
- Leverage DaVinci to enhance customized self-service MFA and password-reset flows
- Strengthen resiliency and infrastructure
Requirements
What you’ll need- 5-7 years hands on experience
- Familiar with the Ping Identity Software suite (PingOne, PingProtect, PingFed)
- Expert Proficiency in PingFederate
- Understanding of legacy Java-based custom adapters using Java/J2EE PingFed Components and flow
- Experience with complex integrations, custom PCVs, and data stores
- Good proficiency in PingOne, PingOne SSO, DaVinci, and PingOne MFA
- M365 SSO Integration and knowledge of EntraID for SSO integrations
- Ability to manage on-premise, hybrid, and cloud environments
- Experience with Google and IaaC, including GKE, Terraform, Helm charts, Git, Jenkins, and containerization
- Scripting and automation using Python, PowerShell, etc.
- Migration experience from PingFederate to PingOne
- Familiarity with Oracle Authorization (OIM, OAG) and Entra is a plus
- Ability to participate in internal and external meetings via video calls, as necessary
- Ability to work onsite at corporate or client offices, as necessary
- Ability to remain stationary at a desk and work on a computer for prolonged periods
- Ability to bend, kneel, crouch, and reach overhead, as necessary
- Hand-eye coordination to operate computers and office equipment
- Close vision, tolerance of fluorescent lighting, and ability to adjust focus
- For applicable business travel/event roles, ability to lift 25 lbs
- For applicable business travel/event roles, valid driver’s license and acceptable driving record
Benefits
Comp & perks- Competitive salary package
- Share plan
- Company performance bonuses
- Value-based recognition awards
- Referral bonus
- Career coaching
- Global career opportunities
- Non-linear career paths
- Internal development programmes for management and technical leadership
- Complex projects
- Rotations
- Internal tech communities
- Training
- Certifications
- Coaching
- Online learning platforms subscriptions
- Pass-it-on sessions
- Workshops
- Conferences
- Hybrid work and flexible working hours
- Employee assistance programme
- Global internal wellbeing programme
- Access to wellbeing apps
- Global internal tech communities
- Hobby clubs and interest groups
- Inclusion and diversity programmes
- Events and celebrations
- Robust healthcare and benefits including Medical, Dental, vision, Disability coverage, and various other benefit options
- Flexible Spending Accounts (Medical, Transit, and Dependent Care)
- Employer Paid Life Insurance and AD&D Coverages
- Health Savings account paired with our low-cost High Deductible Medical Plan
- 401(k) Safe Harbor Retirement plan with employer match with immediately vest
- Reasonable accommodations during the recruitment process, if needed
