Endava

Infrastructure Engineer

• Architect, optimize, and support the cloud-based communication ecosystem as the primary NICE CXone subject matter expert
• Troubleshoot, expand, and build advanced workflows in complex existing routing scripts
• Design, develop, and deploy conversational AI solutions, AI agents, LLMs, web/chat bots, and Agentic voice agents
• Engineer, support, and troubleshoot real-time API integrations between NICE CXone, Salesforce, ServiceNow, and EPIC
• Implement, manage, and optimize fraud protection products and voice biometrics
• Lead technical troubleshooting, root-cause analysis, and permanent solutions for major platform events and outages
• Mentor CCaaS Analysts and Engineers in scripting, AI, and integration methodologies
• Implement proactive monitoring and verify service quality
• Maintain documentation of architectures, scripting logic, integration data flows, and SOPs

Support Engineer

• Administer, optimize, and provide Tier 2 support for Client’s contact center solutions
• Act as the primary escalation point for customer incidents unresolved by the service desk
• Provide prompt, efficient, and empathetic technical support to minimize disruption to contact center operations
• Perform NICE CXone administration, including onboarding new hires, managing user configurations, setting dispositions, configuring ACW settings, and creating skills, campaigns, and teams
• Modify and enhance existing NICE CXone Studio call flows and routing strategies for voice, chat, email, and SMS channels
• Collaborate with internal IT teams, project managers, and other Client resources to resolve issues
• Document solutions to escalated issues and create, update, and publish knowledge base articles for Tier 1/Service Desk analysts
• Monitor and analyze call center KPIs, performance metrics, and trends to meet service level agreements and improve operations
• Support the broader CCaaS ecosystem and maintain awareness of integrations with Salesforce, ServiceNow, and EPIC

Application Support Analyst

Project Manager

• Define project objectives aligned with current ways of working
• Oversee quality control throughout the project lifecycle
• Manage impacts of dependency systems
• Ensure clear communication with all stakeholders for a clinical data repository
• Lead, plan, schedule, track, and manage project deliverables, goals, and milestones for PATH workstreams
• Create detailed work plans identifying activities, resources, and objectives
• Develop and communicate project scope, timeline, resource requirements, and assumptions
• Map complex dependencies across workstreams, including clinical workflows, billing, and offline capabilities
• Provide day-to-day direction and oversight for project teams
• Monitor progress against goals and adjust plans or resources to meet customer and clinical needs
• Manage project budgets, track expenses, and monitor resource utilization
• Implement review and quality assurance procedures
• Identify and track tasks to completion and resolve blockers
• Create and execute project plans while monitoring timelines and resource allocation
• Coordinate communication with stakeholders affected by project scope, budget, risk, and resources
• Report project status, metrics, scope, and schedule to leadership and team members
• Develop risk mitigation strategies and contingency plans
• Identify, resolve, and escalate functional, quality, and timeline issues

• Define project objectives aligned with current ways of working
• Oversee quality control throughout the project lifecycle
• Manage impacts of dependency systems
• Ensure clear communication with all stakeholders for a mission-critical clinical data repository
• Lead, plan, schedule, track, and manage project deliverables, goals, and milestones for PATH workstreams
• Create detailed work plans identifying activities, resources, and objectives
• Develop and communicate project scope, timeline, resource requirements, and assumptions
• Map complex dependencies across clinical workflows, billing, and offline capabilities
• Provide day-to-day direction and oversight for project teams
• Monitor progress against goals and adjust plans or resources to meet customer and clinical needs
• Manage project budgets, track expenses, and monitor resource utilization
• Implement review and quality assurance procedures
• Identify and track tasks to completion and resolve blockers
• Create and execute project plans while monitoring timelines and resource allocation
• Coordinate communication with stakeholders affected by scope, budget, risk, and resources
• Report project status, metrics, scope, and schedule to leadership and team members
• Develop risk mitigation strategies and contingency plans
• Identify, resolve, and escalate functional, quality, and timeline issues

Senior Project Manager

DevOps Engineer

• Design, build, and manage cloud infrastructure using Terraform
• Develop reusable Infrastructure as Code (IaC) modules and templates
• Architect and support cloud environments in AWS, Azure, or GCP
• Build and maintain CI/CD pipelines to automate application and infrastructure deployments
• Implement and support Docker and Kubernetes environments
• Develop automation using Python, Bash, or similar scripting languages
• Implement monitoring, logging, and alerting solutions
• Troubleshoot production infrastructure and provide on-call support as needed
• Collaborate with development, QA, and architecture teams to improve deployment and operational processes
• Apply DevOps best practices and support AI-enabled cloud initiatives

Senior DevOps Engineer, Terraform

Software Engineer

• Design, develop, modify, and enhance applications using SYNON/COOL 2E, COBOL400, CL/400, CLLE, and DB2/400
• Develop and support RxCLAIM/pharmacy claims adjudication functionality and related business processes
• Analyze and enhance complex claim processing logic, business rules, and system workflows
• Develop and maintain integrations with downstream healthcare and PBM systems
• Perform major enhancements and modifications to existing healthcare applications
• Maintain, modernize, and improve existing AS/400 applications while developing new solutions
• Analyze, troubleshoot, and resolve complex production and application issues
• Investigate system defects, identify root causes, and implement technical solutions
• Translate business requirements into technical designs and application changes
• Document system flows, application functionality, interfaces, and business logic
• Perform impact analysis for application changes and ensure downstream processes are not negatively affected
• Conduct unit and integration testing and support system/user acceptance testing as required
• Collaborate with business analysts, technical teams, QA teams, and healthcare/PBM stakeholders
• Deliver reliable code with minimal supervision
• Own assigned development activities and meet project milestones and deadlines
• Provide technical guidance and assume leadership responsibilities when needed
• Participate in internal and external video meetings as necessary
• Work onsite at corporate or client offices as necessary

Senior Synon, Cobol400 Developer

Business Analyst

• Bridge business and technology teams
• Drive requirement clarity and contribute to successful product delivery
• Gather requirements and create user stories
• Manage stakeholders across business, product, and technology teams
• Create and maintain BRDs, FRDs, process flows, workflow diagrams, mockups, and functional specifications
• Collaborate with engineering teams on SQL, APIs, application logs, system integrations, and related technology concepts
• Use AI-powered tools for documentation, research, analysis, and productivity improvements
• Analyze business problems, identify solutions, and translate requirements into clear, actionable deliverables
• Work within Agile/Scrum environments
• Manage multiple stakeholders and priorities in a fast-paced SaaS environment

Engineer

• Serve as technical leader at the intersection of Palantir Foundry capabilities and complex healthcare data and operational engagements
• Drive transformational outcomes for kidney care and healthcare operations
• Architect enterprise-grade solutions
• Develop and deploy applications
• Mentor engineers as needed
• Shape technical strategy for critical engagements across the client’s healthcare ecosystem
• Bridge platform capabilities with operational requirements
• Design, develop, and maintain production-grade batch, streaming, and CDC data pipelines
• Build user-facing applications, custom widgets, and operational workflows
• Partner with technical teams, business stakeholders, and executive leadership
• Translate business needs into scalable Foundry solutions
• Lead teams and drive solution architecture across enterprise engagements as applicable

Forward Deployed Engineer

Pre-sales Engineer

• Serve as a senior trusted advisor to CIO, CTO, CDO, CRO, business, product, and technology stakeholders
• Lead Data & AI discovery and translate ambiguous business problems into measurable, production-ready solutions
• Design end-to-end architectures spanning data platforms, analytics, machine learning, GenAI, applications, APIs, governance, and integrations
• Lead and challenge advanced forecasting and predictive-modeling approaches
• Define business and model success measures, including R², WAPE, MAPE, statistical significance, and business-impact KPIs
• Ensure point-in-time correctness, prevent data leakage, and maintain rigorous model-development and validation practices
• Provide hands-on technical leadership using Python, SQL, Snowflake, notebooks, Git, and modern Data/AI platforms
• Shape AI use cases across forecasting, sponsorship sales, lead scoring, next-best-action, revenue intelligence, personalization, subscription growth, and commercial optimization
• Evaluate whether classical analytics/ML, GenAI, or agentic AI is the appropriate solution
• Lead architecture and solution-design workshops and present recommendations to senior and executive audiences
• Support proposals, SOWs, RFI/RFP responses, estimates, staffing models, and technical solution shaping
• Lead and mentor multidisciplinary teams across Data Science, Data Engineering, AI Engineering, Software Engineering, and Architecture
• Participate in client stand-ups, backlog refinement, executive readouts, and strategic planning
• Teach and transfer knowledge to client teams; ensure documentation, reproducibility, and handover
• Challenge client requests when the proposed approach does not solve the underlying business problem
• Participate in internal and external meetings via video calls, as necessary