Enrollment Sales Specialist, Contact Center

Endeavor Schools

. Conduct high-volume outbound calls to prospective families to schedule tours, confirm upcoming tours, and conduct post-tour follow-up .

Posted 10/31/2026full-timeRemote • United StatesJunior💰 $21 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills across multiple channels, effectively articulating the value of educational programs while managing high-volume outbound and inbound calls. Proficient in using CCaaS and CRM systems to document interactions and meet performance metrics in a fast-paced environment.

Highest-signal resume keywords

CCaaS ExperienceCRM ProficiencyStrong Communication SkillsCall Center ExperienceConversion Metrics Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Outbound CallingInbound Call HandlingScript AdherencePerformance KPI MeasurementCustomer Engagement

Soft Skills

Organizational SkillsReliabilityAdaptabilityInterpersonal SkillsProblem-Solving

Tools & Technologies

NICETalkdeskDialpad

Certifications & Qualifications

Associate’s DegreeBachelor’s Degree Preferred

Industry Keywords

EducationCustomer-Facing RoleService-Oriented IndustryAdmissionsSales

About the role

Key responsibilities & impact

Conduct high-volume outbound calls to prospective families to schedule tours, confirm upcoming tours, and conduct post-tour follow-up
Receive inbound calls from families with questions about programs, availability, and next steps
Execute targeted call campaigns, including tour confirmations, post-tour to registration outreach, and lost-opportunity re-engagement
Communicate across phone, text, email, and chat with a consistent brand voice
Articulate the value of Endeavor schools across multiple brands and pedagogies, tailoring conversations to each family
Answer parent FAQs about curriculum, age groups, schedules, enrollment processes, and school differentiators
Use approved scripts and talk tracks while adapting naturally to each conversation
Handle objections and guide families toward the right next step
Document conversations, outcomes, and dispositions accurately in CCaaS and CRM systems
Partner with school leaders and on-site teams to ensure smooth handoffs and aligned communication
Meet monthly conversion goals and performance KPIs while maintaining a strong family experience

Requirements

What you’ll need

Associate’s degree or equivalent education required; Bachelor’s degree preferred
1–2 years of experience in a call center, inside sales, admissions, or customer-facing role focused on phone-based communication
Experience in a call center or inside sales environment, ideally in education, healthcare, or another service-oriented industry
Comfort being measured against conversion metrics and performance KPIs
Experience working with CCaaS platforms such as NICE, Talkdesk, Dialpad, or similar
Hands-on experience with CRM systems and the ability to move efficiently between tools while on live calls
Strong written and verbal communication skills across phone, text, and email
Ability to follow scripts and frameworks while still sounding human and natural
Confidence speaking with parents, answering nuanced questions, and representing multiple brands accurately
Organized, reliable, and comfortable working in a fast-paced, remote environment
A genuine interest in education and helping families make informed decisions
Prolonged sitting at a desk using a computer
Hear and speak
Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus