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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building and shipping AI agents and automations, with a strong focus on workflow analysis, evaluation design, and training delivery. Proficient in managing product artifacts and maintaining visibility into project roadmaps and prioritization.
Highest-signal resume keywords
AI Agent DevelopmentWorkflow AnalysisEvaluation DesignTraining DeliveryEnterprise AI Platform Fluency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI Agent DevelopmentWorkflow AnalysisEvaluation DesignPrompt DesignInstruction DesignError Rate MeasurementDiagnosis of Agent FailuresBuilding Reusable CapabilitiesDemand PrioritizationProgram Management
Soft Skills
Judgment Across Business UnitsTeaching and Enablement
Tools & Technologies
GleanCopilotClaudeAgentforce
Industry Keywords
MediaSportsEntertainmentLive Events
About the role
Key responsibilities & impact- Build and ship verified cross-functional AI agents, skills, and Glean projects for workflows shared across business units
- Own verified artifacts as products with defined scope, absorbing owners, feedback cadences, versioning, and update paths
- Establish and enforce verification standards, quality bars, launch gates, monitoring, and post-launch reviews
- Design and run evaluations using real user intents and measured fallback and error rates
- Diagnose and fix platform-level agent failures and escalate genuine product gaps with reproducible cases
- Conduct workflow discovery across WWE, UFC, IMG, PBR, On Location, and corporate functions
- Identify reusable capabilities underneath local requests and prioritize what belongs in the verified core
- Maintain a live view of workflow coverage and promote proven business-unit patterns into the core
- Build and maintain a pattern library of templates, examples, and reference instruction sets
- Run hands-on agent-building working sessions and transfer capability to business teams
- Design and deliver practical agent-building training and hand materials to the change and enablement team
- Prepare Wave 2 starter agents, worked examples, and role-based starting-point content
- Maintain visibility into the verified-core roadmap and demand prioritization
- Issue weekly written updates, maintain action logs, and surface risks early
- In the first 90 days, ship verified artifacts, map workflows, deliver training cohorts, establish owners and monitoring, and promote a business-unit agent into the verified core
Requirements
What you’ll need- Demonstrable portfolio of AI agents, assistants or automations personally built and shipped into production use by other people
- Ability to analyze real business workflows and translate them into technical solutions
- Deep hands-on fluency with at least one enterprise AI platform, including Glean, Copilot, Claude, Agentforce, or comparable platforms
- Prompt and instruction design, retrieval and permissions behavior, and tool and action wiring
- Ability to design and run evaluations using real user-intent test sets, success criteria, and fallback and error-rate measurements
- Ability to diagnose retrieval, permissions, instruction, source-coverage, and intent-scope causes of agent failure
- Experience teaching others to build through training, enablement sessions, office hours, or a documented pattern library
- Judgment working across autonomous business units or divisions
- Evidence of building reusable supported capabilities, shared components, templates, or platform assets
- Based in the United States and able to work a full East Coast business day
- Preferred: experience owning enterprise-tool adoption and usage outcomes
- Preferred: business analysis, process mapping, or solutions consulting background
- Preferred: demand intake and prioritization experience across multiple business units
- Preferred: AI governance experience
- Preferred: program management discipline
- Preferred: strategic vendor relationship experience
- Preferred: enablement or change management background
- Preferred: experience in multi-brand or federated operating environments
- Preferred: media, sports, entertainment, or live events exposure
Benefits
Comp & perks- Short- and long-term incentives, as applicable
- Growth and developmental opportunities
- Health care
- Retirement
- Vacation and other paid time off
- Reasonable accommodations for qualified individuals with disabilities
