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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing corporate accounts and event operations, with a strong focus on client relationship building and customized program solutions. Proficient in utilizing Salesforce, Airtable, and Microsoft Office to drive operational efficiencies and deliver high-quality event experiences.
Highest-signal resume keywords
Client Relationship ManagementEvent Operations ManagementSalesforce ProficiencyB2B Account ManagementBudget Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Event BudgetingProposal DevelopmentContract NegotiationPost-Event AnalysisClient Reporting
Soft Skills
Team DevelopmentCross-Functional CollaborationCustomer-First ApproachAdaptabilityLeadership
Tools & Technologies
SalesforceAirtableMicrosoft ExcelMicrosoft PowerPointKeynote
Industry Keywords
HospitalityB2BEvent ManagementTravel IndustryCultural Events
About the role
Key responsibilities & impact- Curate and sell bespoke programs and services for global and domestic sporting and cultural events
- Develop proposals and manage corporate, UWHI, and VIP client accounts from initial contact through contracting and execution
- Identify client hospitality requirements and design customized product and program solutions
- Build and manage event budgets using Airtable and/or Microsoft Excel
- Author, edit, design, and produce proposal materials
- Manage contracting processes, including negotiations, escalations, and approvals/signatures
- Support RFIs, RFPs, and responses to client briefings
- Maintain client records in Salesforce and inventory management systems
- Analyze post-event sales, expenses, payments, reconciliations, client reporting, and ledger allocations
- Review post-event notes and client surveys to maintain brand quality standards
- Assemble event objectives, deliverables, timelines, staffing needs, budgets, and implementation information
- Take on-site roles delivering individual programs as requested by Platinum Operations
- Manage team development, staff training, performance processes, and accountability
- Develop and implement procedures, systems, and operational efficiencies
- Participate in team, leadership, post-event, and process improvement meetings
- Drive continuous quality improvement and a customer-first approach
- Lead cross-functional collaboration, situation analysis, decision-making, and removal of roadblocks
- Travel approximately 15–20% annually, including 1–2 months of continuous travel during rightsholder events
Requirements
What you’ll need- Bachelor's Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience required
- Minimum of 5+ years of experience in a management position, preferably in a B2B role or within the travel and hospitality industry
- Proficiency in Salesforce, Airtable, Keynote (Apple), and Microsoft Office applications, particularly Excel, Outlook, and PowerPoint
- Proven record of building and maintaining client relationships and managing complex corporate accounts
- Experience with B2B, corporate groups, and/or high-touch guest services, experience execution and/or event operations
- Understanding of the entertainment landscape, including sports, fashion, culinary, and other cultural verticals
- Comfortable traveling and working within an international environment
- Experience with international, Olympic, World Cup, Super Bowl and/or major sporting events as well as the Travel & Hospitality industry
- Fluency in English, both oral and written, is required; fluency in other languages is a plus
- Must be adaptable with work and travel schedule and available to travel for work, including extended work hours during nights, weekends, and holidays
Benefits
Comp & perks- Short- and long-term incentives, as applicable
- Growth and developmental opportunities
- Health care
- Retirement
- Vacation and other paid time off
- Additional offerings
- Reasonable accommodations for qualified individuals with disabilities