Support Technician – CST Hours

Endeavor

. Provide technical support through ticket requests and phone calls .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in VoIP systems and IP protocols, with strong troubleshooting and project management skills. Capable of configuring hardware and software, training customers, and ensuring compliance with departmental SLA guidelines.

Highest-signal resume keywords

VoIP Systems KnowledgeIP Protocols ExpertiseProject Management SkillsTroubleshooting SkillsCustomer Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

VoIP SystemsIP ProtocolsHardware ConfigurationNetwork TroubleshootingAcceptance TestingDocumentation CreationWAN SystemsLAN SystemsTechnical SupportSchematic Interpretation

Soft Skills

Professional CommunicationTeam CollaborationIndependent Decision-Making

Industry Keywords

Technical SupportCustomer ServiceSLA GuidelinesVendor ManagementIndustry Regulations

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Provide technical support through ticket requests and phone calls
Configure new customer hardware and software per CDC outlines
Train customers on platform and hardware usage
Develop architecture plans for customer voice and data services
Troubleshoot VoIP-related network issues
Analyze existing VoIP networks and computer systems
Create platform and third-party equipment documentation
Ensure departmental support SLA guidelines are met
Work on individual and team projects to grow and refine GigTel services
Perform acceptance tests to ensure functionality of newly installed equipment
Work with vendors and outside providers to ensure quality of service and troubleshoot concerns
Complete reports and records and forward information to appropriate departments
Assist other departments with overflow phone calls and emails as needed
Perform other related duties assigned by management
Participate in East Coast and West Coast shift coverage to provide live technical support during customer business hours

Requirements

What you’ll need

Bachelor’s degree in information technology, Computer Science, or a similar field, or 3 – 5 years’ work experience in a similar technical role dealing with VoIP
In lieu of a degree, previous experience working as a VoIP Technician and any technical training can be evaluated
In-depth knowledge of VoIP systems and IP Protocols
Knowledge of company products and services
Knowledge of company policies, procedures, and industry regulations
Knowledge of hardware systems, including servers, memory modules, processors, and peripherals
Good Project management skills
Familiarity with WAN and LAN systems
Excellent troubleshooting skills
Ability to communicate with co-workers and various business contacts professionally and courteously
Ability to read and interpret documents such as schematics, blueprints, and circuit diagrams
Ability to work independently and make sound technical decisions using the information at hand
Ability to effectively function as a team player
Required availability Monday–Friday, 9:00 AM–6:00 PM EST, with up to 20% of yearly hours flexing to 10:00 AM–7:00 PM EST
Participation in a structured after-hours on-call rotation

Benefits

Comp & perks

401k with 100% match up to 6% employee contribution
Medical
Dental
Vision
Employer Paid - Life Insurance - 3x your salary
Employer Paid - Long-term Disability
Employer Paid - Short-term Disability
Employer Paid - Access to financial planning services
EAP
Holidays
PTO