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Endeavor

Vice President – Infrastructure Operations

Endeavor

. Lead 24×7 global infrastructure operations across endpoint management, messaging, and collaboration platforms .

Posted 10/2/2026full-timeNew York City • New York • United StatesLead💰 $168,750 - $225,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading global infrastructure operations, managing enterprise ITSM processes, and driving automation initiatives to enhance resilience and efficiency. Proven ability to mentor high-performing teams while ensuring compliance with industry standards and optimizing operational budgets.

Highest-signal resume keywords
Global Infrastructure Operations ManagementITSM Process ImprovementSRE Principles and AutomationOPEX Budget ManagementExecutive Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Infrastructure Operations ManagementITILSREAutomation ProgramsCapacity StandardsDisaster Recovery PlanningIncident ManagementPerformance MetricsCost OptimizationVendor Management
Soft Skills
Cross-Functional CollaborationTeam LeadershipMentoringCommunication
Tools & Technologies
ServiceNowDatadogSplunkOktaEntra IDM365BoxZoomCrowdStrikePalo Alto SASE/NGFW
Certifications & Qualifications
ITIL ExpertPMP
Industry Keywords
FinOpsGDPRSOXITGCHybrid IT OperationsEvent-Driven EnvironmentsM&A Transformations

Tech Stack

Tools & technologies
CloudITSMPMPServiceNowSplunk

About the role

Key responsibilities & impact
  • Lead 24×7 global infrastructure operations across endpoint management, messaging, and collaboration platforms
  • Serve as Incident Commander for high-severity outages and lead post-incident reviews, communications, and RCA delivery
  • Partner with Service Delivery leadership and ServiceNow operators to mature Infrastructure ITSM processes
  • Develop and enforce SLOs, SLIs, error budgets, and capacity standards
  • Oversee SRE and automation initiatives to reduce toil and improve resilience
  • Manage vendor relationships and commercial performance for key infrastructure partners
  • Govern OPEX and maintenance CAPEX budgets, lead FinOps cost optimization, and identify efficiency gains
  • Partner with Security, Compliance, and Audit on SOX/ITGC, GDPR/UK GDPR, and data retention controls
  • Lead disaster recovery and business continuity planning, testing, and continuous improvement
  • Develop, mentor, and scale a high-performing global operations team
  • Establish a weekly Operations Review with performance, change, and risk metrics
  • Partner with enterprise project teams to ensure seamless transitions from build to run
  • Drive operational readiness for infrastructure projects and platform changes

Requirements

What you’ll need
  • Bachelor’s degree in information technology, Computer Science, Engineering, or related field, or equivalent experience
  • 12+ years of experience managing enterprise infrastructure operations, including global environments
  • Proven track record leading teams responsible for large-scale hybrid IT operations (cloud + on-prem)
  • Demonstrated experience implementing or improving ITSM, SRE, or automation programs
  • Hands-on familiarity with ServiceNow, Datadog, or Splunk for monitoring and observability
  • Excellent executive communication and cross-functional collaboration skills
  • Strong grasp of SRE principles, automation, observability, and resilience engineering
  • Deep understanding of ITIL and ITSM tools
  • Familiarity with Okta, Entra ID, M365, Box, Zoom, CrowdStrike, Palo Alto SASE/NGFW, SD-WAN, Wi-Fi, and endpoint management
  • Experience managing OPEX budgets, vendor contracts, and FinOps initiatives
  • Preferred: experience in sports, media, or event-driven environments; vendor negotiations, cost optimization, and service delivery improvement; M&A or carve-out transformations; ITIL Expert, PMP, or equivalent leadership credentials

Benefits

Comp & perks
  • Base rate along with, as applicable, short- and long-term incentives
  • Growth and developmental opportunities
  • Health care
  • Retirement
  • Vacation and other paid time off
  • Additional offerings
  • Reasonable accommodations for qualified individuals with disabilities