Patient Support Specialist

Endo Health GmbH

. Serve as the first point of contact for female users and healthcare professionals by phone and in writing .

Posted 10/10/2026full-timeRemoteMid-LevelSenior💰 €33,000 - €40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities with a focus on resolving technical and content-related inquiries. Proficient in using modern support tools and AI-powered technologies while maintaining effective communication in both German and English.

Highest-signal resume keywords

Customer Support ExperienceMedical BackgroundIntercom ProficiencyFluent GermanTechnical Aptitude

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTechnical ResolutionDigital Workflow ManagementAI-Powered ToolsMicrosoft Office

Soft Skills

Strong Communication SkillsResilience Under PressureAbility to Work Independently

Tools & Technologies

IntercomSupport Tools

Industry Keywords

HealthcareUser InquiriesProcess ImprovementComplex Case Management

About the role

Key responsibilities & impact

Serve as the first point of contact for female users and healthcare professionals by phone and in writing
Understand and resolve technical and content-related questions
Consistently track bugs and issues through to resolution
Respond to user inquiries within 24 hours, including on weekends and public holidays
Use support tools such as Intercom efficiently
Make effective use of AI-powered tools in customer support
Identify opportunities to improve processes and proactively submit suggestions
Handle support cases independently and escalate or involve the team when necessary
Maintain an overview in complex cases
Participate in assessment centers, interview rounds, and the structured recruitment process

Requirements

What you’ll need

Several years of experience in direct customer support
Medical background
Experience with modern support tools such as Intercom
Experience with Microsoft Office and digital workflows
Interest in new technologies, particularly AI and AI-powered tools
Strong written and verbal communication skills
Ability to work independently and escalate issues appropriately
Technical aptitude
Willingness to quickly learn new topics and systems
Resilience under pressure and ability to handle multiple inquiries simultaneously
Fluent German and very good English skills
Willingness to travel for workations 3–4 times per year
Stable internet connection
Cover letter must begin with “Hey Gapcloser”
Willingness to work weekends and public holidays with reduced staffing, in coordination with the team
Availability to work full-time

Benefits

Comp & perks

30 days of annual leave
Remote work
Significant autonomy and genuine ownership
Potential participation in the company’s success through a VSOP
Bonus arrangement may be available after six months of employment as a variable compensation component
Dedicated training and coaching budget
Regular team meetups and joint workations
Workations 3–4 times per year, for stays of up to approximately seven days