AVP – Program Manager

Endurance

. Support program onboarding by gathering requirements, coordinating documentation, establishing efficient client data feeds, and ensuring programs become fully operational after contracts are finalized .

Posted 11/12/2026full-timeUnited StatesLead💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in insurance and reinsurance operations management, with a strong focus on data management, regulatory compliance, and stakeholder relationship building. Proficient in analytical problem-solving and delivering cost-effective program services while managing multiple priorities.

Highest-signal resume keywords

Insurance And Reinsurance ExperienceOperations ManagementData ManagementRegulatory ComplianceAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisOperational Performance ReportingKPI DevelopmentControl Design And EvaluationAdvanced Analytics

Soft Skills

Communication SkillsInterpersonal SkillsOrganizational SkillsCollaboration SkillsCustomer Service Skills

Tools & Technologies

Microsoft OfficeExcel

Certifications & Qualifications

Industry Certification/Designation

Industry Keywords

P&C Industry KnowledgeUnderwriting ProcessProgram BusinessStakeholder ManagementOperational Risk Management

About the role

Key responsibilities & impact

Support program onboarding by gathering requirements, coordinating documentation, establishing efficient client data feeds, and ensuring programs become fully operational after contracts are finalized
Manage ongoing operational services for MGAs, TPAs, and clients across active and run-off programs
Ensure systems, processes, and controls capture required data elements
Lead data exchanges, maintain data quality, support data repositories and downstream interfaces, and perform advanced analytics for portfolio steering
Produce and analyze internal and external reports, data calls, audits, operational performance reports, and KPIs
Coordinate operational matters and issue resolution involving cash flow, premium deductions, stakeholder queries, conflict resolution, and escalation
Build stakeholder relationships and ensure regulatory compliance
Identify operational risks and improvement opportunities
Deliver cost-effective program services supporting Sompo’s performance
Work closely across functional areas and support internal and external stakeholder relationships

Requirements

What you’ll need

Extensive insurance and/or reinsurance experience
5+ years in operations management, preferably within the program segment
College degree preferred; post-graduate education and/or industry certification/designation a plus
Experience working on senior teams in multi-coverage insurance environments
Experience designing and evaluating controls for surplus lines and admitted business
Strong P&C industry knowledge, including the marketplace, underwriting process, program business, and insurance company operations
Analytical, problem-solving, data management, and investigative skills
Ability to assess requirements, troubleshoot issues, and present practical solutions
Strong communication, interpersonal, organizational, planning, collaboration, and customer service skills
Microsoft Office and Excel skills
Ability to manage multiple priorities and meet deadlines

Benefits

Comp & perks

Two medical plans, including Traditional PPO and Consumer Driven Health Plan with Health Savings Account and employer contribution
Pharmacy benefits with mail order options
Dental benefits including adult and child orthodontia
Vision benefits
Health Care and Dependent Care Flexible Spending Accounts
Company-paid Life and AD&D benefits
Supplemental life coverage option for employee, spouse, and children
Company-paid Disability benefits with salary continuation payments
401(k) Retirement Savings Plan with employer contributions
Paid time off and company-paid holidays
Parental Leave Benefits and Adoption Assistance program
Employee Assistance Program
Tax-Free Commuter Benefit
Tuition Reimbursement and Professional Qualification benefit
Incentive awards based on company and individual performance
Hybrid work environment