Endurance

Operations

• Deliver underwriting training and onboarding for new and existing underwriting employees
• Strengthen underwriting knowledge, system proficiency, and procedural consistency across regions
• Develop, maintain, and improve training materials, job aids, and process documentation
• Provide underwriting oversight and review of underwriting-facing training content
• Reinforce national underwriting standards, service expectations, and best practices
• Serve as a resource for underwriting system functionality, workflow questions, and operational guidance
• Partner with Product Owners and System Support on underwriting requirements, enhancements, process improvements, issue resolution, testing, and underwriting-related initiatives
• Support underwriting consistency, operational efficiency, and employee development as a national resource

Underwriting Operations Specialist

General Counsel

• Proactively manage complex Cyber, Media & Technology claims from inception through resolution
• Analyze coverage, liability, and damages
• Identify key exposures and claim trends impacting the portfolio
• Provide written assessments to the SompoPro business unit
• Respond to coverage questions and support problem resolution for the SompoPro underwriting team and senior management
• Draft and contribute to Professional Lines policy language and related documentation
• Represent the Company at client meetings, mediations, external meetings, industry events, and conferences
• Participate in potential speaking or publishing opportunities
• Collaborate with global claims colleagues, underwriting, and other functional groups on complex claims and strategic projects
• Travel as needed

AVP, Claims Counsel – Cyber, Media and Technology Claims

Insurance

• Join AgriSompo’s Midwest team supporting Multi-Peril Crop Insurance, Private Products, and Named Peril claims operations
• Build and maintain professional relationships with the Area Claim Supervisor, policyholders, agents, and other adjusters
• Record and transmit loss information to determine potential damages according to FCIC, NCIS, and company procedures
• Complete field inspections
• Read maps and aerial imagery
• Measure fields and storage bins
• Utilize company software and monitor company communications daily
• Follow FCIS, State, and company rules, regulations, policies, and procedures
• Complete initial and ongoing training and certifications required by FCIC and state regulations
• Explain adjusting procedures and findings to policyholders and agents
• Conduct fact-finding and investigate crop damage
• Record and transmit information to accurately determine potential indemnities
• Learn new crops as needed
• Work in indoor office and outdoor agricultural environments
• Travel primarily within a two-hour driving distance from the assigned home office, with occasional travel for training and meetings

Crop Insurance Adjuster

Claims Specialist

• Investigate, evaluate, negotiate, and resolve claims in accordance with policy terms, company standards, and regulatory requirements
• Analyze coverage issues, establish appropriate reserves, and manage disputed or material claims through resolution
• Review claim estimates, billings, and related documentation to support accurate claim handling and financial outcomes
• Identify and pursue subrogation, contribution, and other recovery opportunities
• Maintain accurate claim documentation and claims system records
• Provide timely claims information and responsive service to brokers, clients, underwriters, and other business stakeholders
• Provide claims information and insight to underwriting and management
• Support regulatory compliance, cost control, and continuous improvement across the portfolio

Claims Adjuster

• Lead and develop the Upper Midwest claims team supporting Multi-Peril Crop Insurance, Private Products, and Named Peril claims operations
• Build relationships with Regional Leadership and cross-functional partners to support timely, accurate, and compliant claims processing
• Provide claims updates, analysis, and reporting to the Regional Claims Manager
• Monitor claims productivity, service-level performance, adjuster workloads, closure rates, payment timelines, and other key metrics
• Analyze resource utilization and staffing needs for efficient claims operations and budget management
• Identify training and performance gaps and partner with Claims Training and leadership
• Coach and support adjusters through guidance, work reviews, and feedback
• Manage hiring, training, performance management, delegation, coaching, promotions, corrective actions, and terminations
• Establish and communicate performance expectations aligned with company goals, values, and service standards
• Serve as the local expert on claims adjusting issues and address concerns
• Perform other duties as assigned

Crop Insurance Area Claims Supervisor

• Manage a casualty claims portfolio involving significant bodily injury, property damage, and coverage issues
• Conduct coverage and exposure analysis
• Establish appropriate reserves and identify severity issues early
• Communicate key developments to management, underwriters, and other stakeholders
• Oversee assigned counsel
• Execute claim strategies to control expenses and resolve litigated matters
• Maintain accurate and timely claim documentation, correspondence, diaries, and portfolio trend analysis
• Support renewals, policy and endorsement drafting, negotiations, and technical knowledge-sharing across the team
• Attend mediations when needed

Senior Casualty Claims Specialist

• Handle assigned reinsurance claims from first notification through resolution
• Review policy and reinsurance contract coverage, liability, damages, reserves, retentions, attachment points, limits, exclusions, and aggregates
• Manage a portfolio primarily comprising casualty and motor reinsurance claims
• Monitor loss developments and escalate significant issues, trends, and exposures
• Maintain complete claim files, diary management, and supporting documentation
• Establish and maintain loss reserves and contribute to reserve review discussions
• Evaluate claims information from cedants, brokers, experts, counsel, and other stakeholders
• Analyze loss trends and claims development for management, actuarial, finance, and underwriting teams
• Build relationships with brokers, cedants, underwriters, actuaries, finance teams, and other stakeholders
• Attend claims meetings and communicate claims strategy, developments, reserve changes, and concerns
• Provide feedback to underwriting teams on claims activity, wording issues, and emerging trends
• Prepare and interpret claims data, management information, and portfolio performance reports
• Support cross-functional initiatives, projects, audits, and process improvement
• Ensure claims comply with internal procedures, regulatory requirements, and applicable handling standards
• Escalate complex, high-value, contentious, or reputationally sensitive matters
• Support accurate reporting and audit readiness through disciplined file management

Reinsurance Claims Specialist

• Conduct operational reviews, quality audits, and control self-assessments across insurance business segments
• Evaluate adherence to policies and procedures and the effectiveness of internal controls
• Gather, analyze, and interpret operational data from multiple reporting sources
• Identify trends, quantify risks, detect emerging issues, and support strategic decision-making
• Document findings, perform root cause analysis, develop recommendations, and partner with stakeholders on corrective actions and issue remediation through closure
• Build partnerships across Operations, Underwriting, Technology, and business units
• Communicate findings through concise, actionable reporting
• Identify, recommend, and lead cross-functional process and technology enhancements
• Improve operational quality, efficiency, risk management, and control effectiveness
• Serve as a subject matter expert during User Acceptance Testing
• Validate new system functionality affecting submissions, policy administration, premium reconciliation, and related operational processes

Senior Operations Analyst

• Support the Multi-Peril Crop Insurance, Private Products, and Named Peril claims group
• Build and maintain professional relationships with Area Claim Supervisor, policyholders, agents, and other adjusters
• Record and transmit loss information to determine potential damages according to FCIC, NCIS, and company procedures
• Complete field inspections, read maps and aerial imagery, measure fields, and measure storage bins
• Use company software proficiently and monitor company communications daily
• Follow FCIS, state, and company rules, regulations, policies, and procedures for MPCI and private products
• Complete initial and ongoing training and certifications required by FCIC and state regulations
• Explain adjusting procedures and findings to policyholders and agents
• Conduct fact-finding and investigate crop damage to determine potential indemnities
• Train field claims staff on claim procedures, best practices, and compliance standards
• Travel locally and occasionally out of town for training and meetings

Senior Crop Insurance Adjuster

• Support Multi-Peril Crop Insurance, Private Products, and Named Peril claims operations
• Build and maintain professional relationships with the Area Claim Supervisor, policyholders, agents, and other adjusters
• Record and transmit loss information to determine potential damages according to FCIC, NCIS, and Company procedures
• Complete field inspections, read maps and aerial imagery, measure fields, and measure storage bins
• Utilize company software and monitor company communications daily
• Follow FCIS, State, and Company rules, regulations, policies, and procedures
• Complete initial and ongoing training and certifications required by FCIC and State Regulations
• Explain adjusting procedures and findings to policyholders and agents
• Conduct fact-finding and investigate crop damage to determine potential indemnities
• Learn new crops as needed
• Work in indoor and outdoor agricultural environments
• Travel up to 50%, primarily within a two-hour driving distance from the assigned home office, with occasional out-of-town travel for training and meetings

Underwriter

• Direct management responsibilities for South Central’s Commercial Management Liability Team and provide one point of over-authority for those underwriters
• Underwrite Private and Public Company Directors and Officers Insurance, Employment Practices Liability, Fiduciary Liability and Crime
• Evaluate individual risk characteristics and determine capacity, attachment point, terms and pricing
• Set, track and report monthly budgets with Zonal oversight
• Maintain and enhance existing broker relationships and identify and develop new relationships within the South-Central region
• Develop and execute marketing plans to retain existing business and produce new opportunities aligned with the division’s risk appetite
• Participate in account discussions while exercising discretion and independent judgment in risk analysis and evaluation
• Interact, communicate and negotiate with external and internal business partners

AVP, Regional Underwriting Manager, CML

• Support the Multi-Peril Crop Insurance, Private Products, and Named Peril claims group
• Build and maintain professional relationships with Area Claim Supervisor, policyholders, agents, and other adjusters
• Record and transmit loss information to determine potential damages according to FCIC, NCIS, and company procedures
• Complete field inspections, read maps and aerial imagery, measure fields, and measure storage bins
• Utilize company software and monitor company communications daily
• Follow FCIS, state, and company rules, regulations, policies, and procedures
• Complete initial and ongoing training and certifications required by FCIC and state regulations
• Explain adjusting procedures and findings to policyholders and agents
• Investigate crop damage, perform fact-finding, record information, and determine potential indemnities
• Train field claims staff on claim procedures, best practices, and compliance standards
• Learn new crops as needed
• Travel up to 50%, primarily within a two-hour driving distance from the assigned home office
• Attend occasional out-of-town trainings and meetings

Vice President

• Grow and develop a profitable, diversified Accident & Health insurance book
• Source submissions, underwrite, price, market, and manage Accident & Health insurance business and territories
• Meet and negotiate with clients and brokers to build relationships and develop new and renewal business in the Netherlands and Belgium
• Build a well-diversified and balanced book by risk profile and segmentation
• Participate in developing underwriting strategies
• Analyze underwriting information and secure appropriate terms and conditions
• Negotiate contracts, attend and travel to client meetings, present to customers, and conduct underwriting reviews
• Promote the Sompo brand and increase recognition in the Netherlands, Belgium, and Europe
• Develop, launch, and maintain local-language product versions for the Netherlands and Belgium
• Monitor local market and product developments
• Manage underwriting document filings, data-entry accuracy, and contract integrity
• Assist in training and technically supervising Accident & Health staff

VP, Head of A&H

• Develop and manage the Belgium and Netherlands Claims Department in an efficient, effective and scalable manner
• Deliver a high level of customer satisfaction and claims experience through direct and indirect business claim handling procedures and risk management processes
• Provide insight and analysis on complex high-profile/high-exposure losses
• Manage metrics and reporting requirements
• Deliver agreed claim service to clients and brokers in a timely and professional manner
• Negotiate claims settlements and establish adequate claims reserves
• Ensure adherence to Corporate Governance standards, the Risk Management framework, related risk analysis and investigation procedures, and the Insurance Claims Handling Manual
• Monitor service providers’ KPIs and ensure smooth operation of outsourced claims handling
• Participate as a senior leader in the wider global Sompo claims team
• Mentor and train junior team members and manage the most senior team members
• Ensure the claims function works closely across the company
• Provide management information to continually improve underwriting quality
• Foster and manage relationships with key clients and brokers
• Manage relationships with TPAs, outsource providers, panel lawyers and adjusters

VP, Head of Claims

Auditor

• Review and process medium to complex crop insurance claim files accurately and efficiently
• Deliver customer service to agents and producers
• Serve as a subject matter expert in at least one area of claims auditing
• Provide guidance and expertise to colleagues
• Audit and process claims timely and accurately to meet quality production standards
• Communicate with underwriters, adjusters, agents, and producers to resolve claim-related issues
• Work independently and collaboratively to identify problems and determine solutions
• Recommend appropriate communication of claim resolutions
• Use Loss Adjustment Manuals, policy provisions, Standard Operating Procedures, and internal resources to solve problems
• Ensure compliance with Federal, State, and internal policies and procedures
• Research and resolve complex claims issues while maintaining accuracy and consistency

Underwriting Operations Specialist

AVP, Claims Counsel – Cyber, Media and Technology Claims

Crop Insurance Adjuster

Claims Adjuster

Crop Insurance Area Claims Supervisor

Senior Casualty Claims Specialist

Reinsurance Claims Specialist

Senior Operations Analyst

Senior Crop Insurance Adjuster

Crop Insurance Adjuster

AVP, Regional Underwriting Manager, CML

Crop Insurance Adjuster

VP, Head of A&H

VP, Head of Claims

Senior Claims Auditor