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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Crop Insurance Claims Management, including leadership in claims operations, compliance with regulations, and effective team coaching. Proficient in performance analysis, resource management, and maintaining high service standards.
Highest-signal resume keywords
Crop Insurance Claims ExperienceCAPP CertificationSupervisory ExperienceAnalytical ThinkingInterpersonal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingPerformance ManagementResource Utilization AnalysisDocumentation RequirementsMathematical Skills
Soft Skills
CoachingProblem-SolvingTime ManagementTeam CollaborationCommunication Skills
Certifications & Qualifications
CAPP CertificationApplicable State License
Industry Keywords
Crop Insurance RegulationsClaims OperationsPerformance MetricsAdjuster Workload ManagementCompliance Standards
About the role
Key responsibilities & impact- Lead and develop the Upper Midwest claims team supporting Multi-Peril Crop Insurance, Private Products, and Named Peril claims operations
- Build relationships with Regional Leadership and cross-functional partners to support timely, accurate, and compliant claims processing
- Provide claims updates, analysis, and reporting to the Regional Claims Manager
- Monitor claims productivity, service-level performance, adjuster workloads, closure rates, payment timelines, and other key metrics
- Analyze resource utilization and staffing needs for efficient claims operations and budget management
- Identify training and performance gaps and partner with Claims Training and leadership
- Coach and support adjusters through guidance, work reviews, and feedback
- Manage hiring, training, performance management, delegation, coaching, promotions, corrective actions, and terminations
- Establish and communicate performance expectations aligned with company goals, values, and service standards
- Serve as the local expert on claims adjusting issues and address concerns
- Perform other duties as assigned
Requirements
What you’ll need- Minimum 5 years of crop insurance claim experience
- 2+ years of supervisory and/or management experience preferred
- CAPP certification required
- Valid driver’s license with a satisfactory driving record
- Applicable state license required
- High school diploma or equivalent, or equivalent combination of education and experience
- Bachelor’s degree in agriculture, business, or management preferred
- Knowledge of crop insurance regulations, policies, procedures, and best practices
- Basic mathematical skills
- Effective interpersonal, oral, and written communication skills
- Ability to complete documentation requirements
- Analytical thinking and problem-solving ability
- Ability to work independently and within a team
- Ability to work in an office setting and outdoors in a farm environment
- Strong time management and prioritization skills
- Ability to work under pressure and meet tight deadlines
- Ability to travel up to 60%
- Ability to perform sedentary work and sit or stand continuously
- Close visual acuity for data analysis, computer use, transcription, and extensive reading
- Ability to work inside and outside in heat/cold, wet/humid, and dry/arid conditions
- Frequently required to use personal protective equipment
Benefits
Comp & perks- Performance-based incentive awards for regular, full-time employees
- Two medical plans, including Traditional PPO and Consumer Driven Health Plan with employer HSA contribution
- Pharmacy benefits with mail order options
- Dental benefits including orthodontia for adults and children
- Vision benefits
- Health Care and Dependent Care Flexible Spending Accounts
- Company-paid Life and AD&D benefits
- Optional supplemental life coverage for employee, spouse, and children
- Company-paid disability benefits with salary continuation payments
- 401(k) Retirement Savings Plan with competitive employer contributions
- Paid time off programs, including company-paid holidays
- Parental leave benefits
- Adoption assistance program
- Employee Assistance Program
- Tax-free commuter benefit
- Tuition reimbursement
- Professional qualification benefits