Senior Operations Analyst

Endurance

. Conduct operational reviews, quality audits, and control self-assessments across insurance business segments .

Posted 9/23/2026full-timeUnited StatesSenior💰 $65,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in insurance operations, quality assurance, and risk management, with a strong ability to analyze data, identify trends, and implement process improvements. Proficient in stakeholder collaboration and effective communication of findings to drive operational excellence.

Highest-signal resume keywords

Insurance Operations ExperienceQuality Assurance MethodologiesRoot Cause AnalysisData Analysis and InterpretationStakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ReviewsQuality AuditsControl Self-AssessmentsRisk Management PrinciplesProcess ImprovementUser Acceptance TestingData InterpretationCorrective Action RecommendationsTrend IdentificationPolicy Lifecycle Processes

Soft Skills

Analytical SkillsProblem-SolvingOrganizational SkillsCommunication SkillsCollaboration

Tools & Technologies

ExcelPowerPointWordSharePoint

Certifications & Qualifications

CPCUAINSAUARM

Industry Keywords

InsuranceUnderwriting SupportAuditControlsOperational Function

About the role

Key responsibilities & impact

Conduct operational reviews, quality audits, and control self-assessments across insurance business segments
Evaluate adherence to policies and procedures and the effectiveness of internal controls
Gather, analyze, and interpret operational data from multiple reporting sources
Identify trends, quantify risks, detect emerging issues, and support strategic decision-making
Document findings, perform root cause analysis, develop recommendations, and partner with stakeholders on corrective actions and issue remediation through closure
Build partnerships across Operations, Underwriting, Technology, and business units
Communicate findings through concise, actionable reporting
Identify, recommend, and lead cross-functional process and technology enhancements
Improve operational quality, efficiency, risk management, and control effectiveness
Serve as a subject matter expert during User Acceptance Testing
Validate new system functionality affecting submissions, policy administration, premium reconciliation, and related operational processes

Requirements

What you’ll need

Five or more years of experience in insurance operations, underwriting support, quality assurance, audit, controls, or a related operational function
Working knowledge of insurance operations, policy lifecycle processes, risk management principles, and quality assurance methodologies
Strong analytical, root cause analysis, problem-solving, organizational, and communication skills
Ability to interpret data, identify trends and control gaps, develop corrective action recommendations, manage competing priorities, and deliver accurate, high-quality work within deadlines
Ability to build relationships, influence stakeholders without direct authority, collaborate across multiple teams, exercise sound judgment, take ownership of outcomes, and independently drive process improvements and cross-functional initiatives
Intermediate proficiency in Excel, PowerPoint, Word, and SharePoint
Experience serving as a subject matter expert for requirements development and system testing
Bachelor's degree in Business, Finance, Risk Management, Insurance, Data Analytics, or a related field is preferred
Progress toward a professional designation such as CPCU, AINS, AU, ARM, or a similar certification is preferred
Equivalent combination of education and relevant experience will be considered

Benefits

Comp & perks

Competitive, high-quality compensation and benefit programs
Incentive awards based on Company and individual performance
Two medical plans, including Traditional PPO and Consumer Driven Health Plan with Health Savings Account and employer contribution
Pharmacy benefits with mail order options
Dental benefits including orthodontia for adults and children
Vision benefits
Health Care and Dependent Care Flexible Spending Accounts
Company-paid Life and AD&D benefits, with optional supplemental life coverage for employee, spouse, and children
Company-paid Disability benefits with salary continuation payments
401(k) Retirement Savings Plan with competitive employer contributions
Competitive paid time off programs, including company-paid holidays
Competitive parental leave benefits and adoption assistance program
Employee Assistance Program
Tax-Free Commuter Benefit
Tuition Reimbursement and Professional Qualification benefits
Hybrid work environment