VP, Head of Claims

Endurance

. Develop and manage the Belgium and Netherlands Claims Department in an efficient, effective and scalable manner .

Posted 9/21/2026full-timeRotterdam • NetherlandsLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive technical claims expertise in the BeNe insurance market, with a strong focus on customer satisfaction and effective claims management. Proven ability to lead teams, mentor junior members, and foster relationships with clients and service providers.

Highest-signal resume keywords

Claims ManagementTechnical Claims ExpertiseTeam LeadershipCustomer SatisfactionRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Handling ProceduresClaims Settlements NegotiationMetrics ManagementKPI MonitoringRisk AnalysisInsurance Claims HandlingUnderwriting Quality Improvement

Soft Skills

Excellent Communication SkillsOrganizational SkillsProblem SolvingInterpersonal SkillsTeam Collaboration

Certifications & Qualifications

Legal Qualification

Industry Keywords

BeNe Insurance MarketCorporate GovernanceOutsourced Claims HandlingTPAsPanel LawyersAdjusters

About the role

Key responsibilities & impact

Develop and manage the Belgium and Netherlands Claims Department in an efficient, effective and scalable manner
Deliver a high level of customer satisfaction and claims experience through direct and indirect business claim handling procedures and risk management processes
Provide insight and analysis on complex high-profile/high-exposure losses
Manage metrics and reporting requirements
Deliver agreed claim service to clients and brokers in a timely and professional manner
Negotiate claims settlements and establish adequate claims reserves
Ensure adherence to Corporate Governance standards, the Risk Management framework, related risk analysis and investigation procedures, and the Insurance Claims Handling Manual
Monitor service providers’ KPIs and ensure smooth operation of outsourced claims handling
Participate as a senior leader in the wider global Sompo claims team
Mentor and train junior team members and manage the most senior team members
Ensure the claims function works closely across the company
Provide management information to continually improve underwriting quality
Foster and manage relationships with key clients and brokers
Manage relationships with TPAs, outsource providers, panel lawyers and adjusters

Requirements

What you’ll need

Proficient knowledge of the BeNe insurance market
Educated to degree level; legal qualification desirable
Experience of managing teams and claims handlers
High degree of technical claims expertise across multiple lines of business
Excellent written and verbal Dutch and English
Proficient in French
Ability to actively participate in tasks while also leading, taking responsibility and using own initiative
Spirit of entrepreneurship to build an efficient organization giving the best service to customers
Excellent organizational skills and attention to detail
Problem solving capabilities
Excellent interpersonal and written communication skills
Ability to work within a collaborative, team-oriented environment

Benefits

Comp & perks

Competitive, high-quality compensation and benefit programs for eligible employees
Pay-for-performance incentive awards based on overall Company and individual performance
Health & Wellness Benefits
Retirement & Savings Plans
Global Parental Leave & Adoption Assistance
Employee Assistance Program
Tuition Reimbursement & Professional Qualification benefits