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Product Support Specialist – Electrical
Energy Power Systems Australia. Provide specialist electrical support to workshop and field technicians across the Rental Solutions fleet .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in electrical systems, particularly in power generation, with a strong focus on ComAp controllers, fault-finding, and technical documentation. Capable of managing multiple technical projects while ensuring compliance with Australian standards and regulations.
Highest-signal resume keywords
A Grade Industrial Electrical Trade QualificationComAp Controllers KnowledgeFault-Finding and TroubleshootingPLC Programming and System ConfigurationExperience with Diesel or Gas Engine-Driven Generator Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electrical Engineering QualificationField Experience in Power GenerationBattery Energy Storage SystemsTechnical Documentation ControlControl and Monitoring Systems ConfigurationTechnical Issue ResolutionComplex Fault-FindingService SchedulingOperating and Maintenance DocumentationTechnical Relationship Building
Soft Skills
Strong Communication SkillsStakeholder EngagementProblem-Solving SkillsHigh-Level Organisational CapabilityAbility to Manage Multiple Priorities
Tools & Technologies
ComAp ControllersRemote Telemetry PlatformsCaterpillar EnginesAtlas Copco Air CompressorsSullair Air CompressorsYork Temperature Control EquipmentTrane Temperature Control Equipment
Certifications & Qualifications
A Grade Industrial Electrical Trade QualificationElectrical Engineering Qualification
Industry Keywords
Australian StandardsLegislative RequirementsGenerator SystemsHVAC EquipmentChillersTechnical SupportFleet Asset ManagementCAPEX ProcessOnboarding of TechniciansField Technicians Support
About the role
Key responsibilities & impact- Provide specialist electrical support to workshop and field technicians across the Rental Solutions fleet
- Support equipment specification, commissioning, complex fault-finding, and technical issue resolution
- Configure and support control and monitoring systems, including ComAp controllers
- Support the migration and integration of fleet assets into remote telemetry platforms
- Advise sales and operations teams, project managers, and engineers on generators, battery energy storage systems, chillers, and HVAC equipment
- Contribute technical input into EPSA’s five-year strategic fleet plan and annual CAPEX process
- Review branch fleet assets requiring major repairs and escalate significant technical issues
- Ensure fleet assets comply with relevant Australian standards, legislative requirements, and document control processes
- Develop and maintain operating, maintenance, service scheduling, and fault-diagnosis documentation
- Support the onboarding and technical development of new rental technicians
- Build technical relationships with Caterpillar, other dealers, and equipment suppliers
- Provide after-hours technical support when required
Requirements
What you’ll need- An A Grade industrial electrical trade qualification, or an Electrical Engineering qualification supported by practical, hands-on experience
- A minimum of five years’ field experience within power generation
- Demonstrated knowledge of ComAp controllers and control systems
- Strong experience with diesel or gas engine-driven generator systems and battery energy storage systems
- Proven fault-finding, troubleshooting, and diagnostic capability
- Experience in PLC programming and system configuration
- Knowledge of Australian standards and regulations relating to generator systems and electrical installations
- Experience preparing, maintaining, and controlling technical documentation
- Strong communication, stakeholder engagement, and problem-solving skills
- High-level organisational capability, with the ability to manage multiple priorities and technical projects
- Confidence working across multiple IT platforms
- Technical experience with Caterpillar engines highly regarded
- Exposure to Atlas Copco or Sullair air compressors highly regarded
- Experience with York or Trane temperature control equipment highly regarded
- Broader experience across generators, battery energy storage, chillers, or HVAC systems highly regarded
Benefits
Comp & perks- Structured onboarding and development through Cat® University
- Paid birthday leave and volunteer leave
- Team member recognition and service awards
- Referral program incentives
- Retail and health insurance discounts
- Novated leasing options
- Paid parental leave
- Learning and development opportunities