Energy Power Systems Australia

Customer Support

• Provide specialist electrical support to workshop and field technicians across the Rental Solutions fleet
• Support equipment specification, commissioning, complex fault-finding, and technical issue resolution
• Configure and support control and monitoring systems, including ComAp controllers
• Support the migration and integration of fleet assets into remote telemetry platforms
• Advise sales and operations teams, project managers, and engineers on generators, battery energy storage systems, chillers, and HVAC equipment
• Contribute technical input into EPSA’s five-year strategic fleet plan and annual CAPEX process
• Review branch fleet assets requiring major repairs and escalate significant technical issues
• Ensure fleet assets comply with relevant Australian standards, legislative requirements, and document control processes
• Develop and maintain operating, maintenance, service scheduling, and fault-diagnosis documentation
• Support the onboarding and technical development of new rental technicians
• Build technical relationships with Caterpillar, other dealers, and equipment suppliers
• Provide after-hours technical support when required

Product Support Specialist – Electrical