Field Service Representative

EnerSys

. Travel to customer sites to evaluate, diagnose, install, repair, and perform preventative maintenance on flooded and sealed batteries, chargers, and DC power distribution equipment .

Posted 9/24/2026full-timeLondon • CanadaJunior💰 CA$54,700 - CA$68,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in battery maintenance, repair, and installation, with a strong focus on safety and compliance with OSHA and environmental regulations. Proficient in technical troubleshooting, customer service, and effective communication with clients and team members.

Highest-signal resume keywords

Battery MaintenanceTechnical TroubleshootingOSHA ComplianceCustomer ServiceForklift Operation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Battery RepairPreventative MaintenanceData AnalysisTechnical Report WritingEquipment InstallationMathematical Problem SolvingEquipment OperationLead Acid Battery HandlingElectrical Safety ProceduresDefective Parts Inspection

Soft Skills

CommunicationProblem SolvingTeam CollaborationCustomer InteractionTraining Development

Tools & Technologies

Material Handling EquipmentMonitoring DevicesGas TorchPersonal Protective Equipment

Certifications & Qualifications

EnerSys Canada Inc. Service Representative Training CourseForklift TrainingValid Driver's License

Industry Keywords

Battery TechnologyDC Power DistributionHazmat RegulationsISO9000 StandardsElectrical Shock Safety

About the role

Key responsibilities & impact

Travel to customer sites to evaluate, diagnose, install, repair, and perform preventative maintenance on flooded and sealed batteries, chargers, and DC power distribution equipment
Develop and conduct safe-equipment-operation training for team members and customers
Perform preventative maintenance inspections and record data
Replace defective parts, reassemble batteries, and fuse lead parts with a gas torch
Diagnose and repair battery charging equipment
Build batteries in the shop when required
Remove and disassemble cells and inspect parts for defects
Fill cells with acid solution and determine specific gravity when required in the shop
Water, wash, clean, and neutralize customer batteries at customer locations
Operate material-handling equipment in accordance with OSHA requirements
Install new or modified equipment at customer facilities according to specifications
Inspect and analyze findings to identify problems and recommend repairs, replacements, or corrective actions
Coordinate problem resolution with technical support, customer service, sales, and other personnel
Provide on-site technical assistance for equipment troubleshooting and repair
Maintain performance reports and customer/service records
Act as a communication link between customers and the company
Download battery and charger data via monitoring devices and use it to correct equipment problems
Maintain a safe, orderly, and clean work environment
Follow warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000 policies and procedures
Undertake overnight travel for training, company meetings, customer service calls, and other supervisor-directed circumstances

Requirements

What you’ll need

One to two years’ industry related experience; or equivalent combination of technical education and industry experience
Ability to read, write, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations
Ability to write reports and business correspondence
Ability to present information and respond to questions from managers, clients, customers, and the general public
Ability to calculate figures and amounts using basic algebra and geometry
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret technical instructions in mathematical or diagram form
Must complete EnerSys Canada Inc. Service Representative Training Course within 6 to 12 months
Must complete forklift training
Must have a valid driver’s license and a safe driving record
Must be at least 25 years of age to drive a company vehicle
Must be able and willing to undertake overnight travel
Must be able and willing to operate a forklift
Must pass the company’s driving requirements
Must be able to frequently bend, twist, reach, stoop, kneel, or crouch
Must be able to differentiate colors
Must be able to lift up to 50 pounds/23 kilos daily on a continuous basis
Must be able to stand for long periods of time
Must wear required Personal Protective Equipment
Must be able and willing to be on-call, wear a respirator, and work overtime
Must be able and willing to work varying schedules, including nights, weekends, and public holidays
Must be able and willing to work in plant/warehouse environments with exposure to electrical shock, lead/fiberglass products, fumes, chemicals, and varying temperatures
Periodic blood tests are required to measure lead exposure

Benefits

Comp & perks

Quarterly Incentive Pay
Paid Holidays
Medical, vision and dental
Life Insurance, long term disability
Tuition reimbursement plan
Defined Pension Plan
Equal employment opportunities and a workplace that respects and values diversity, inclusion, and dignity for all
Required Personal Protective Equipment provided/required for workplace safety