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Field Service Representative
EnerSys. Travel to customer sites to evaluate, diagnose, install, repair, and perform preventative maintenance on flooded and sealed batteries, chargers, and DC power distribution equipment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing, repairing, and maintaining flooded and sealed batteries, chargers, and DC power distribution equipment, while ensuring compliance with safety regulations and effective communication with customers and team members.
Highest-signal resume keywords
Battery Diagnosis And RepairPreventative MaintenanceTechnical Training DevelopmentOSHA ComplianceForklift Operation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Battery Charging Equipment RepairPreventative Maintenance InspectionsData Analysis And ReportingBasic Algebra And GeometryTechnical Instruction Interpretation
Soft Skills
Effective CommunicationProblem SolvingCustomer Interaction
Tools & Technologies
Material Handling EquipmentMonitoring Devices
Certifications & Qualifications
Enersys Canada Inc. Service Representative Training CourseForklift Training
Industry Keywords
Battery TechnologyDC Power DistributionElectrical SafetyLead/Fiberglass ProductsPreventative Maintenance Procedures
About the role
Key responsibilities & impact- Travel to customer sites to evaluate, diagnose, install, repair, and perform preventative maintenance on flooded and sealed batteries, chargers, and DC power distribution equipment
- Interact with people inside and outside the company
- Develop and conduct safe-equipment-operation training for team members and customers
- Perform preventative maintenance inspections and record data
- Replace defective parts, reassemble batteries, and fuse lead parts with a gas torch
- Diagnose and repair battery charging equipment
- Build batteries in the shop when required
- Remove and disassemble cells and inspect parts for defects
- Fill cells with acid solution and determine specific gravity when required in the shop
- Water, wash, clean, and neutralize customer batteries at customer locations
- Operate material handling equipment according to OSHA requirements
- Install new or modified equipment at customer facilities and verify functionality against specifications
- Inspect and analyze findings to determine problem sources and recommend repairs, replacements, or corrective actions
- Coordinate problem resolution with technical support, customer service, sales, and other personnel
- Provide on-site technical assistance for troubleshooting and repairs
- Maintain performance reports
- Serve as the communication link between customers and the company
- Download battery and charger data via a monitoring device and use it to repair or correct problems
- Maintain a safe, orderly, and clean working environment
Requirements
What you’ll need- One to two years’ industry related experience; or equivalent combination of technical education and industry experience
- Read and write, analyzes, and interprets general business periodicals, professional journals, technical procedures, and governmental regulations
- Write reports and business correspondence
- Effectively present information and respond to questions from groups of managers, clients, customers and the general public
- Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
- Apply concepts of basic algebra and geometry
- Define problems, collect data, establish facts and draw valid conclusions which lead to proper customer solutions
- Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Must complete Enersys Canada Inc. Service Representative Training Course within 6 to 12 months
- Must complete forklift training
- Must have a valid driver’s license and a safe driving record
- Must be at least 18 years of age to drive a company vehicle
- Must be able and willing to do overnight travel
- Must be able and willing to operate a forklift
- Must be able to pass the company’s driving requirements
- Must be able to frequently bend; twist; reach; stoop; kneel or crouch
- Must be able to differentiate colors
- Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis
- Must be able to stand for long periods of time
- Must wear required Personal Protective Equipment
- Must be able and willing to be on-call
- Must be able and willing to wear a respirator
- Must be able and willing to work overtime
- Must be able and willing to work varying schedules, including nights, weekends, and public holidays
- Must be able to work with risk of electrical shock and exposure to lead/fiberglass products
- Must work in a plant/warehouse environment
Benefits
Comp & perks- Paid Holidays
- Medical, vision and dental
- Life Insurance, long term disability
- Tuition reimbursement plan
- Defined Pension Plan