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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in field service operations, including installation, maintenance, and troubleshooting of electrical and battery equipment. Proficient in adhering to safety standards and providing exceptional customer service while managing technical documentation and service records.
Highest-signal resume keywords
Field Service ExperienceElectrical Systems UnderstandingTechnical Document InterpretationCustomer Relationship ManagementSafety Compliance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InstallationPreventative MaintenanceTroubleshootingElectrical SystemsTest EquipmentTechnical DocumentationService ReportingForklift OperationEquipment RepairHazmat Compliance
Soft Skills
Communication SkillsInterpersonal SkillsTime ManagementCustomer ServiceProblem-Solving
Tools & Technologies
Material Handling EquipmentService VehicleParts InventoryTest EquipmentPersonal Protective Equipment
Certifications & Qualifications
Valid Driver's LicenseOSHA Compliance TrainingDOT Hazmat TrainingISO9000 Standards Training
Industry Keywords
TelecommunicationsEnergy SystemsData CentersUtilitiesField Service
About the role
Key responsibilities & impact- Travel to customer sites to perform basic installation, preventative maintenance, and basic repair of battery equipment
- Perform preventative maintenance to ensure optimal equipment performance and minimize downtime
- Troubleshoot and diagnose common technical issues
- Replace defective parts and reassemble equipment
- Provide on-site technical assistance and training to customers on safe equipment operation
- Build and maintain strong customer relationships through timely, efficient, and professional service
- Communicate with customers to understand needs, explain technical details, and resolve concerns
- Act as liaison between customers and the company to ensure customer satisfaction
- Adhere to company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards
- Operate material handling equipment safely and maintain a clean, organized work environment
- Complete required safety and compliance training
- Maintain accurate records of service calls, maintenance activities, and customer interactions
- Complete service reports, expense reports, and quality alerts
- Manage company assets, including a service vehicle, parts inventory, tools, and test equipment
- Support critical infrastructure and Energy Systems solutions for telecommunications, data centers, utilities, and other essential services
Requirements
What you’ll need- Minimum 1 ½ years of field service experience in electrical, telecom, or energy-related fields
- Basic understanding of electrical systems and test equipment
- Aptitude exam required during the application process, with a 70% passing score
- Ability to read and interpret technical documents, schematics, and manuals
- Solid communication and interpersonal skills
- Ability to work independently and manage time effectively
- Valid driver's license and acceptable driving record for insurability
- Availability to work non-standard hours in a 24/7 work week
- Ability to lift 75 lbs., carry equipment, climb ladders, and work in confined spaces
- Ability to perform bending, stooping, and kneeling
- Willingness and ability to travel overnight
- Ability and willingness to operate a forklift
- Ability to pass company driving requirements
- Ability to frequently bend, twist, reach, stoop, kneel, or crouch
- Ability to differentiate colors
- Ability to lift up to 50 pounds/23 kilos daily and continuously
- Ability to stand for long periods of time
- Willingness to wear required Personal Protective Equipment
- Ability and willingness to be on-call
- Ability and willingness to wear a respirator
- Ability and willingness to work overtime
- Ability and willingness to work varying schedules, including nights, weekends, and public holidays
- Ability to work with risk of electrical shock and exposure to harmful lead/fiberglass materials
- Periodic blood tests required to measure lead levels
- Ability to work in a plant/warehouse environment
Benefits
Comp & perks- Equal employment opportunities and anti-discrimination protections
- Required Personal Protective Equipment provided/required for workplace safety
- Company service vehicle, parts inventory, tools, and test equipment
- Safety and compliance training
- Mechanical assistance or assistance from another employee for loads heavier than 50 pounds/23 kilos