Field Service Technician III

EnerSys

. Provide expert-level on-site technical support to customers .

Posted 9/22/2026full-timeCarrollton • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support, installation, maintenance, and troubleshooting of battery equipment and power systems, while adhering to safety standards and providing exceptional customer service. Capable of leading field service projects and mentoring junior technicians to enhance team performance.

Highest-signal resume keywords

Field Service Technician ExperienceBattery Technologies KnowledgeAdvanced Troubleshooting SkillsTechnical Degree or CertificationExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportInstallationMaintenanceTroubleshootingDiagnostic ToolsPreventative MaintenancePerformance OptimizationInterpreting SchematicsUsing Specialized ToolsAnalyzing Performance Data

Soft Skills

Customer Service SkillsInterpersonal SkillsAnalytical AbilitiesProblem-Solving SkillsTeam Collaboration

Tools & Technologies

Battery EquipmentPower SystemsUPS SystemsPower Distribution EquipmentMaterial Handling EquipmentDiagnostic ToolsTest Equipment

Certifications & Qualifications

Technical DegreeElectrical Engineering CertificationElectronics Technology Certification

Industry Keywords

OSHA StandardsDOT HazmatISO 9000Field Service ProjectsSafety CompliancePreventative MeasuresPerformance Trends

About the role

Key responsibilities & impact

Provide expert-level on-site technical support to customers
Install, commission, maintain, repair, and troubleshoot complex battery equipment and power systems
Diagnose intricate technical issues using advanced diagnostic tools
Perform preventative maintenance, system upgrades, and performance optimization
Identify potential issues and implement preventative measures to minimize downtime
Build and maintain strong customer relationships
Communicate technical information clearly and provide equipment operation, maintenance, and safety guidance
Adhere to company safety policies and OSHA, DOT Hazmat, and ISO 9000 standards
Operate material handling equipment safely and maintain a clean, organized work environment
Complete required safety and compliance training
Train and mentor junior technicians
Provide technical guidance to colleagues
Lead and manage small-scale field service projects
Coordinate with internal teams and external vendors
Document service activities, maintenance records, repair logs, and customer interactions
Prepare technical reports and presentations
Analyze performance data and identify trends to improve service delivery and efficiency
Champion health and safety, quality, and standards while supporting revenue and margin targets

Requirements

What you’ll need

Technical degree or equivalent certification in a relevant field, such as Electrical Engineering or Electronics Technology
Three or more years of proven experience as a Field Service Technician, with progressive responsibility and technical expertise in the battery and power systems industry
In-depth knowledge of battery technologies, UPS systems, power distribution equipment, and related systems
Advanced troubleshooting and diagnostic skills
Ability to interpret schematics, wiring diagrams, and technical manuals
Proficiency in using specialized tools and test equipment
Excellent communication, interpersonal, and customer service skills
Strong analytical and problem-solving abilities
Ability to work independently and as part of a team
Valid driver's license with a clean driving record
Willingness to travel and work flexible hours
Must be able and willing to do overnight travel
Must be able and willing to operate a forklift
Must pass the company’s driving requirements
Must be able to differentiate colors
Must be able to frequently bend, twist, reach, stoop, kneel, or crouch
Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis
Must be able to stand for long periods of time
Must wear required Personal Protective Equipment
Must be able and willing to work overtime and varying schedules, including nights, weekends, and public holidays
Ability to work in plant/warehouse environments with risk of electrical shock and exposure to lead/fiberglass products
Periodic blood tests are required to measure lead levels

Benefits

Comp & perks

Competitive salary and comprehensive benefits package, including health insurance, paid time off, and retirement plans
Opportunities for continuous learning and professional development
Collaborative and supportive work environment
Company vehicle, tools, and technology provided
Opportunity to be part of a leading company in the energy storage industry
Equal employment opportunities and protection against discrimination and harassment