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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and equipment maintenance, with a strong focus on battery systems and safety compliance. Proficient in problem-solving, customer interaction, and training for technical personnel.
Highest-signal resume keywords
Field Service ExperienceTechnical SupportBattery-Charging Equipment RepairHazmat EndorsementForklift Operation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Problem InvestigationEquipment InstallationBattery MaintenanceBasic Algebra and GeometryData CollectionReport WritingTechnical Instruction InterpretationMaterial-Handling Equipment OperationPerformance EvaluationSafe-Equipment Operation Training
Soft Skills
Problem-SolvingCommunicationCustomer ServiceTeam LeadershipTraining and Mentoring
Tools & Technologies
Microsoft OfficeInternet SoftwareMaterial-Handling EquipmentGas Torch
Certifications & Qualifications
Hazmat EndorsementDriver's License
Industry Keywords
Battery SystemsOSHA RequirementsField ServiceTechnical AssistanceService Center Operations
About the role
Key responsibilities & impact- Provide technical and application support for EnerSys products and services in the assigned area
- Plan and coordinate equipment installation, technical-problem investigations, and corrective actions
- Travel to customer sites to evaluate, diagnose, and repair equipment
- Replace defective parts, reassemble batteries, and fuse lead parts with a gas torch
- Clean and neutralize customer batteries at customer locations
- Diagnose and repair battery-charging equipment
- Coordinate, install, maintain, and repair battery-handling equipment
- Operate material-handling equipment according to OSHA requirements
- Install new or modified equipment at customer facilities according to specifications
- Inspect equipment, analyze findings, identify problem sources, and recommend repairs or replacements
- Coordinate problem resolution with technical support, customer service, sales, and other personnel
- Provide on-site technical assistance and serve as a technical resource for technicians and sales personnel
- Maintain performance reports and provide a communication link between customers and the company
- Identify customers and opportunities for increased service business and execute plans with the Service Manager/Supervisor
- Develop and conduct safe-equipment-operation training for team members and customers
- Maintain a safe, orderly, and clean working environment and assist with Service Center operations
- Provide oversight and training for new and junior technicians
- Evaluate on-site technician performance as requested by management
- Perform other duties as assigned
Requirements
What you’ll need- Associate's degree (A.A.) or equivalent from a two-year college or technical school; or one to two years of industry-related experience and/or training; or an equivalent combination of education and industry experience
- At least five years of field service experience
- Able to read, speak, and write English with comprehension
- Ability to interpret business periodicals, professional journals, technical procedures, and governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to present information and respond to questions from managers, clients, customers, and the general public
- Basic algebra and geometry
- Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Problem-solving, data collection, fact-finding, and valid-conclusion skills
- Ability to interpret technical instructions in mathematical or diagram form
- Basic use and understanding of Internet software, email, and Microsoft Office
- Ability to operate a cell phone
- Must have a hazmat endorsement or the ability to obtain one
- Must be able and willing to travel overnight
- Must be able and willing to operate a forklift
- Must pass the company’s driving requirements; certain vehicles may require a specific driver's license
- Ability to differentiate colors
- Ability to frequently bend, twist, reach, stoop, kneel, or crouch
- Ability to lift up to 50 pounds/23 kilos daily on a continuous basis
- Ability to stand for long periods
- Must wear required personal protective equipment properly
- Must be able and willing to work overtime and varying schedules, including nights, weekends, and public holidays
- Ability to work in plant/warehouse environments with electrical-shock and lead/fiberglass exposure
Benefits
Comp & perks- Equal employment opportunities and nondiscrimination protections
- Required personal protective equipment provided/required for workplace safety
- Mechanical assistance or assistance from another employee for loads over 50 pounds
- Company vehicle for work-related driving