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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including troubleshooting hardware and software issues, managing user accounts, and maintaining server infrastructure. Proficient in Microsoft Windows environments, network protocols, and cybersecurity practices.
Highest-signal resume keywords
IT SupportMicrosoft Windows ServerActive DirectoryCompTIA A+Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Windows 10/11Microsoft 365TCP/IPDHCPDNSVPNEndpoint SecurityDesktop Hardware TroubleshootingPrinter TroubleshootingUser Account Management
Soft Skills
Customer ServiceCommunicationOrganizational SkillsAnalytical AbilitiesWillingness to Learn
Tools & Technologies
Ticketing SystemsRemote Support ToolsWeb BrowsersBusiness ApplicationsCommunication Systems
Certifications & Qualifications
CompTIA A+Network+Security+Microsoft FundamentalsAzure Fundamentals
Industry Keywords
CybersecuritySystem SecurityData RetentionTechnical DocumentationUser Training
Tech Stack
Tools & technologiesAzureCyber SecurityDNSTCP/IP
About the role
Key responsibilities & impact- Monitor the health and performance of server infrastructure
- Assist with administration and maintenance of Windows servers and related services
- Support network switches, wireless access points, and connectivity issues
- Assist with backup and data retention processes
- Install, configure, and troubleshoot printers
- Follow established cybersecurity and system security practices
- Provide hardware and software support for desktop, laptop, tablet, and mobile devices
- Troubleshoot operating system, application, and connectivity issues
- Set up and configure new user workstations and equipment
- Assist users through ticketing systems, phone, email, and in-person support
- Create and maintain technical documentation and user guides
- Provide basic end-user training and assistance
- Assist with software installation, updates, and patch management
- Support business applications and troubleshoot application-related issues
- Assist with user account management and access control
- Help maintain digital security and access control systems
- Assist with telephone, voicemail, and communication systems
- Support adds, moves, and changes for user accounts and devices
- Assist in troubleshooting network and communication issues
- Participate in IT infrastructure upgrades and technology projects
- Assist with hardware and software deployments
- Identify opportunities to improve system performance and user experience
Requirements
What you’ll need- Associate's or Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field preferred
- Equivalent combination of education, technical training, certifications, and experience will be considered
- 0-2 years of experience in IT support, help desk, systems administration, or related technical roles
- Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or Azure Fundamentals are a plus
- Working knowledge of Microsoft Windows 10/11
- Working knowledge of Microsoft Windows Server environments
- Working knowledge of Microsoft 365 applications and services
- Working knowledge of Active Directory and Group Policy
- Working knowledge of TCP/IP, DHCP, DNS, VPN, and Wi-Fi
- Working knowledge of endpoint security and antivirus solutions
- Desktop and laptop hardware troubleshooting knowledge
- Printer and peripheral device troubleshooting knowledge
- Familiarity with remote support tools, web browsers, and common business applications
- Strong troubleshooting and analytical abilities
- Excellent customer service and communication skills
- Ability to prioritize tasks and work independently
- Strong organizational and documentation skills
- Willingness to learn new technologies and pursue professional development
- Ability to work effectively with users at all levels of the organization
- Ability to lift and carry equipment weighing up to 50 pounds
- Ability to sit, stand, walk, bend, and work at a computer workstation for extended periods
- Must be able to wear required PPE, including safety shoes, safety glasses, and hearing protection
Benefits
Comp & perks- Equal employment opportunities and prohibition of discrimination and harassment
- Reasonable accommodations for individuals with disabilities
- Professional development opportunities
- Required personal protective equipment provided/required as applicable