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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in network administration, including maintenance and optimization of LAN/WAN, VPN, and wireless networks. Proficient in troubleshooting network issues and collaborating with IT teams to ensure efficient operations.
Highest-signal resume keywords
Network AdministrationTCP/IP, DNS, DHCP, OSPF, BGPNetwork Security PrinciplesMicrosoft Azure and/or AWSAnalytical and Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Network Infrastructure MaintenanceLAN/WAN TroubleshootingRouter and Switch ManagementNetwork Monitoring ToolsMicrosoft Windows ServerMicrosoft Office SuitePC Hardware KnowledgeNetwork Configuration DocumentationVPN ManagementFirewall Management
Soft Skills
Excellent Communication SkillsCustomer Service OrientationAbility to Work IndependentlyTime ManagementTeam Collaboration
Industry Keywords
Technical SupportLevel 2 SupportIT Help DeskNetwork Performance MetricsAfter-Hours Support
Tech Stack
Tools & technologiesAWSAzureCyber SecurityDNSFirewallsTCP/IP
About the role
Key responsibilities & impact- Provide technical support for end-users, emphasizing network infrastructure maintenance and optimization
- Monitor, maintain, and troubleshoot LAN/WAN, VPN, and wireless networks
- Manage and maintain routers, switches, firewalls, and related network hardware
- Perform routine network updates, patches, and configurations
- Document network configurations, procedures, and policies
- Provide Level 2 support for network-related issues and escalate to Level 3 support or external vendors as needed
- Collaborate with the IT Help Desk, server/storage, cybersecurity, and other IT teams to resolve technical problems
- Use network monitoring tools to proactively identify and resolve potential issues
- Maintain records of network incidents, changes, and performance metrics
- Enforce and follow EnerSys policies and procedures
- Perform other assigned duties
Requirements
What you’ll need- Minimum of 3 years of experience in network administration, systems administration, or a related IT infrastructure role
- Prior help desk, desktop support, or PC-related experience preferred
- In-depth knowledge of TCP/IP, DNS, DHCP, OSPF, and BGP
- Proficiency in network security principles, practices, and tools
- Strong working knowledge of Microsoft Windows server and workstation environments
- Proficiency with Microsoft Office Suite applications
- Working knowledge of PC hardware, peripheral devices, and printing systems
- Experience with Microsoft Azure and/or Amazon Web Services (AWS)
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively within a team environment
- Ability to manage multiple priorities and projects in a fast-paced environment
- Ability to develop, execute, and monitor project plans and provide timely status updates
- Strong customer service orientation and ability to manage time and resources efficiently
- Ability to read, write, speak, and understand English
- Ability to perform basic mathematical calculations
- Ability to apply sound judgment and common-sense reasoning
- Availability for after-hours or weekend support
- Participation in an after-hours on-call rotation is required
- No certifications required
Benefits
Comp & perks- Equal employment opportunities and anti-discrimination protections
- Occasional travel to company facilities or remote sites may be required
