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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Quality Assurance and customer-facing roles, with a strong focus on quality management systems, compliance with global standards, and effective leadership of quality engineering teams. Proficient in analyzing quality metrics and implementing corrective actions to enhance customer satisfaction and operational efficiency.
Highest-signal resume keywords
Quality Management SystemsISO 9001 ComplianceLeadership in Quality AssuranceCustomer Quality Issue ResolutionData Analysis and Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality Systems8D MethodologyCAPAAPQP ProtocolsPFMEAControl PlansPPAP SubmissionsMechanical and Electrical AssembliesTest TechniquesPower Electronics
Soft Skills
Excellent Communication SkillsProblem SolvingSelf-StarterAbility to Manage High-Pressure SituationsTeam Leadership
Tools & Technologies
Microsoft Office SuitePower BISAPPTC Windchill
Certifications & Qualifications
Six Sigma TrainingSPC TrainingLean Manufacturing Training
Industry Keywords
Customer Quality AgreementsService Level AgreementsSupplier QualityField DefectsQuality MetricsCost of Poor QualityISO 14001IATF 16949AS9100Warranty and Service Plans
About the role
Key responsibilities & impact- Serve as the main technical and quality liaison between external customers, Operations, Supply Chain and support functions
- Manage escalation and formal resolution of customer quality issues using methodologies such as 8D, A3, CAPA, 5 Why and Fishbone
- Solicit and evaluate customer feedback and translate reviews and performance scorecards into actionable internal metrics
- Coordinate containment actions, sorted inventory controls and product recall evaluations for field defects
- Lead external customer site audits and prepare internal structures for compliance with ISO 9001, IATF 16949, AS9100 and other global standards
- Negotiate and oversee customer-specific quality agreements, service level agreements and compliance standards
- Lead APQP protocols for lower Horizon Projects and support NPI/SPT teams on Higher Horizon Projects, including Warranty & Service Plans, PFMEA, Control Plans and PPAP submissions
- Work with Supplier Quality to cascade customer and product requirements to suppliers
- Guide SQE teams when customer issues may be supplier-caused
- Monitor and report performance of sister plants supplying line-of-business customers
- Analyze customer quality metrics such as PPM defect rates and cost of poor quality for executive leadership reports
- Directly lead and develop 3–5 Quality Engineers
Requirements
What you’ll need- Bachelor’s degree in Engineering (Electrical, Electronics or Mechatronics), or a highly related technical field
- 7+ years of experience in a Quality Assurance environment and customer-facing role
- 3+ years of experience in a leadership role with direct reports
- Solid knowledge of quality systems (ISO9001, ISO14001, etc.)
- Strong knowledge of quality management systems and their requirements
- Ability to learn and understand alternate quality system standards such as ISO 9000, ISO 14001, TL9000 or IATF16949
- Experience with mechanical and electrical assemblies and test techniques
- Power Electronics, Lithium, IPC610 and 620 preferred
- Highly proficient working knowledge of Microsoft Office Suite programs (Word, Excel, Access, and PowerPoint)
- Experience with Power BI, SAP and PTC Windchill preferred
- Excellent written and oral communication skills
- Willingness to travel up to 30%
- Training in Six Sigma, SPC, Lean Manufacturing, etc. is a plus
- Ability to manage high-pressure, sensitive situations with frustrated clients
- Ability to lead direct and indirect teams across production, engineering and logistics without direct reporting authority
- Must be a problem solver and self-starter able to prioritize and balance multiple tasks without supervision
- High ethical standards
Benefits
Comp & perks- Equal employment opportunities and protection from discrimination and harassment
- Reasonable accommodation for individuals with disabilities