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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and equipment installation for battery systems, with a strong focus on safety and compliance. Capable of effective communication and problem resolution while providing training and oversight to junior technicians.
Highest-signal resume keywords
Technical SupportField Service ExperienceHazmat EndorsementEquipment InstallationCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Battery Charging Equipment RepairEquipment InspectionPreventive MaintenanceTechnical TroubleshootingMathematical Problem SolvingBasic AlgebraGeometryMaterial Handling Equipment OperationReport WritingTechnical Instruction Interpretation
Soft Skills
CommunicationProblem SolvingTeam LeadershipCustomer InteractionTraining and Development
Tools & Technologies
Microsoft OfficeInternet SoftwareForklift OperationGas Torch
Certifications & Qualifications
Hazmat EndorsementDriver's License
Industry Keywords
Battery SystemsField ServiceOSHA ComplianceElectrical SafetyLead Handling
About the role
Key responsibilities & impact- Provide technical and application support for EnerSys products and services in the assigned area
- Plan and coordinate equipment installation, technical investigations, repairs, and preventive actions
- Travel to customer sites to evaluate, diagnose, and repair equipment
- Replace defective parts, reassemble batteries, and fuse lead parts with a gas torch
- Clean and neutralize customer batteries at customer locations
- Diagnose and repair battery charging equipment
- Coordinate installation, install, maintain, and repair battery handling equipment
- Operate material handling equipment according to OSHA requirements
- Install new or modified equipment at customer facilities and ensure functionality to specifications
- Inspect equipment, analyze findings, identify problems, and recommend corrective action
- Coordinate problem resolution with technical support, customer service, sales, and other personnel
- Provide on-site technical assistance and troubleshooting support
- Maintain performance reports and customer service records
- Act as a communication link between customers and EnerSys
- Identify opportunities for increased service business and execute plans with the Service Manager/Supervisor
- Develop and conduct safe-equipment-operation training for team members and customers
- Maintain a safe, orderly, and clean working environment
- Assist with Service Center operations as needed
- Provide oversight and training for new and junior technicians
- Evaluate on-site technician performance when requested by management
- Perform other duties as assigned
Requirements
What you’ll need- Able to read, speak with comprehension, and write documents in English
- Ability to interpret business periodicals, professional journals, technical procedures, and governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to present information and respond to questions from managers, clients, customers, and the general public
- Ability to calculate figures and amounts including percentages, area, circumference, and volume
- Ability to apply basic algebra and geometry
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret technical instructions in mathematical or diagram form
- Basic use and understanding of Internet software, email, and Microsoft Office
- Ability to operate a cell phone
- Associate's degree or equivalent from a two-year college or technical school; or one to two years of industry-related experience and/or training; or equivalent combination of education and industry experience
- At least five years of field service experience
- Must have a hazmat endorsement or the ability to obtain one
- Must be able and willing to do overnight travel
- Must be able and willing to operate a forklift
- Must be able to pass the company's driving requirements; certain vehicles may require a specific driver's license
- Must be able to differentiate colours
- Must be able to frequently bend, twist, reach, stoop, kneel, or crouch
- Must be able to lift up to 50 pounds/23 kilos daily on a continuous basis
- Must be able to stand for long periods of time
- Must be able and willing to work overtime
- Must be able and willing to work varying schedules, including nights, weekends, and public holidays
- Must wear required personal protective equipment properly at all times
- Must work in plant/warehouse environments with exposure to electrical shock and harmful lead/fiberglass materials
- Periodic blood tests are required to measure lead levels
Benefits
Comp & perks- Equal employment opportunities and anti-discrimination protections
- Required personal protective equipment provided/required for workplace safety
- Company assistance to reduce lead/fiberglass exposure risks
- Mechanical device or assistance from another employee for loads over 50 pounds/23 kilos