Account Development Manager

Enertiv

. Own the renewal process for a portfolio from initial conversation through signed contract .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client success and account management within B2B SaaS, focusing on renewals, relationship building, and data-driven decision-making. Proficient in managing client accounts, utilizing CRM tools, and collaborating across departments to enhance client satisfaction and retention.

Highest-signal resume keywords

Client Success ManagementB2B SaaS ExperienceRenewal Process OwnershipCRM Data ManagementTechnical Aptitude

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementRenewal ProcessData AnalysisTroubleshootingClient Communication

Soft Skills

Organizational SkillsInterpersonal SkillsCollaboration

Tools & Technologies

CRM SoftwareZohoSlackMixpanelNotion

Industry Keywords

ProptechCommercial Real Estate TechnologyReal Estate OperationsEnergy StarGRESB

About the role

Key responsibilities & impact

Own the renewal process for a portfolio from initial conversation through signed contract
Escalate at-risk renewals early with a clear recovery plan
Identify and pursue expansion opportunities involving buildings, modules, and services
Build relationships with stakeholders across property management, asset management, and sustainability leadership
Research and contact new decision-makers when key contacts leave
Manage account changes during acquisitions and dispositions to protect contract value
Retain divested buildings and develop new owners into clients
Monitor account usage and health signals and maintain accurate CRM data
Lead quarterly business reviews and align client priorities
Surface client feedback and recurring issues to Product and Leadership
Communicate Operations project updates to client project leads
Set up and administer client accounts, users, buildings, and permissions
Handle platform questions and support requests and coordinate escalations with Operations and Engineering
Maintain 95%+ gross revenue retention across the portfolio
Maintain at least two active contacts at every account
Prioritize high-ARR strategic accounts and collaborate with Sales, Operations, Product, and Engineering

Requirements

What you’ll need

3+ years of client success, account management, or other client-facing experience in B2B SaaS
Direct ownership of renewals for a portfolio of customers
Strong technical aptitude; ability to learn and administer a software platform, troubleshoot issues, and explain how things work to non-technical users
Clear, confident written and verbal client communication
Ability to work across departments with Sales, Operations, and Engineering
Organized and data-driven; able to use CRM and account health data to prioritize portfolio work
Preferred: Experience in Proptech, commercial real estate technology, or real estate operations
Preferred: Familiarity with acquisitions and dispositions affecting building owners, property managers, and asset managers
Preferred: Experience working with real estate sustainability managers, asset managers, and engineering leads
Preferred: Familiarity with Energy Star, GRESB, CREEM, LL97, BERDO, or adjacent sustainability technologies
Preferred: Experience building deliverables with LLMs (Claude Code, Codex), Zoho, Slack, Mixpanel, and Notion
US work location

Benefits

Comp & perks

Performance-based bonuses
Equity opportunities
Multiple medical plan options (HSA and PPO)
Dental and vision coverage
Company-paid life insurance
Access to a 401(k)
Company laptop
Home office stipend
Flexible PTO
10 paid holidays
Paid parental leave
Hybrid/remote flexibility
Monthly Lunch & Learns
Professional development support
$2,000 referral bonus for successful hires
Minimal travel