Customer Success Manager

Enfuce

. Develop and maintain trusted, long-term partnerships with key clients .

Posted 10/7/2026full-timeRemote • Germany, United Kingdom, Finland, SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-value enterprise accounts within the payments and fintech sectors, with a strong focus on driving revenue through strategic account development and upselling. Proven ability to engage with C-level stakeholders and navigate complex customer environments while advocating for customer success.

Highest-signal resume keywords

Senior Customer Success ManagementKey Account ManagementRevenue Growth Through UpsellingFinancial Regulations UnderstandingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account DevelopmentData-Driven Decision-MakingKPI MonitoringRisk MitigationStrategic Planning

Soft Skills

Communication SkillsCustomer AdvocacyMentoringStrategic ThinkingExecution in Fast-Paced Environment

Industry Keywords

PaymentsFintechFinancial ServicesBaaSEmbedded Finance

About the role

Key responsibilities & impact

Develop and maintain trusted, long-term partnerships with key clients
Align client strategic goals with Enfuce solutions to drive revenue, retention, and mutual success
Act as lead commercial advisor and primary contact for executive stakeholders
Provide strategic guidance, navigate escalations, and represent customer needs internally
Identify and execute upselling, cross-selling, and solution adoption opportunities
Lead quarterly and executive business reviews covering KPIs, ROI achievements, and future opportunities
Monitor and interpret customer health signals and proactively mitigate risk
Collaborate with Sales, Product, Delivery, and Finance to deliver customer outcomes
Position Enfuce capabilities in strategic embedded finance and payments conversations
Champion customer feedback and contribute to product and service enhancements
Contribute to Customer Success process development and operational excellence
Mentor colleagues and contribute to team best practices

Requirements

What you’ll need

5+ years of experience in a Senior CSM, Key Account Manager, or similar client-facing role within payments, fintech, or financial services
Proven success managing and growing high-value, complex enterprise accounts with multiple stakeholders and business units
Strong commercial mindset and track record of driving revenue through upselling, expansion, and strategic account development
Experience engaging with C-level stakeholders and navigating enterprise customer environments
Strong understanding of financial regulations, compliance requirements, and product offerings in BaaS, embedded finance, or issuer/processor environments
Data-driven decision-making, communication, planning, and prioritisation skills
Ability to balance strategic thinking with hands-on execution in a fast-paced environment
Ability to lead cross-functional collaboration across Sales, Legal, Product, and Technical Delivery
Customer advocacy and long-term success orientation
Fluency in English required
Experience with banks, fleet and mobility, or employee benefits customers is advantageous
Additional European languages are a plus

Benefits

Comp & perks

High autonomy and ownership
Personal and professional growth opportunities
Flexible remote work, with work-from-anywhere flexibility up to 30 days
Supportive culture
Comprehensive benefits package
Employee stock option program
Flexible paid time off, up to 5 weeks of annual vacation days
Paid family leave, subject to country regulations
Hybrid or remote work options
Team activity budget for three quarters a year
Company-wide event in the fourth quarter
Depending on location: healthcare, pension, phone support, lunch, wellbeing and insurance benefits